First booked here for stopover on long drive based on having a spa for my bad back.
Came back because of the excellent service at very good rates.
Kids loved the pool, parents loved spa -- water has odd smell, but that is what the local water is like. Rooms were clean and comfortable. Included breakfast was nice -- we also got personal service from the "waffle lady".
Front desk steered us well on dinner advice -- crabcakes at Pier One, which had plenty of other choices for the non-fish-eating teenagers.

We we're in town for a death in my family, this was obviously a difficult time for all of us. The GM and staff at the Best Western were so kind and helpful through this time. We stayed for a week with our children. We were able to use the pool/spa, fitness room, laundry facility. Our room was very large and comfortable with plenty of space for the children and visiting family members and friends who had stopped in to give their condolences during that time. The hotel staff even sent flowers for our family to our room on the day of the funeral. We were so impressed with our stay, the staff and just overall experience that this will be the only hotel we stay in when traveling back to MD to visit family again.

A fairly large group of us stayed here for the NASCAR race in Dover. The hotel was clean, staff was nice and there isn't anything to complain about at all. The rooms were also a lot larger than most others we have stayed in. Almost everything in the area including the hotel appeared to be fairly new. Would definitely stay here again.

We stayed at this property overnight before a family reunion. As it is located near the mouth of the Chesapeake Bay, we expected other guest to be vacationers, sports fishermen and the like. Unfortunately, a cluster of rooms on our floor were booked by drag racing fans. Didn''t know there was a drag racing facility nearby. . . Don't worry, no noise from the track! Unfortunately, the same could not be said for the fans. They populated the halls outside our room well after 11 PM, had no regard for the sound level of their conversations or the force with which they opened and closed doors. But the dealbreaker was the smoking. We specifically booked a non-smoking room for our family of four (two adults, two children). Despite signs prohibiting smoking on this floor, several guests lit up and stunk up the hallway, which inevitably leaked into our room. However, a call to the front desk resulted in prompt patrolling by the night desk clerk, a vigorous deoderant spray of the hallway, and the offending guests being moved elsewhere. The next morning, we discovered that Patricia Sparks, the General Manager, had credited us back half the room price and made it a point to talk to us before checkout to apologize and make sure we had no other problems.
The problems were resolved quickly and effectively, apologies were made, financial compensation was made without our asking - clearly this manager cares about her property's reputation. In addition, the facility was clean and tidy, inside and out: Well maintained grounds, safely lit parking lot, well-organized breakfast buffet. Nice work, Ms. Sparks!