My wife and I stayed in this hotel a week ago. We had stayed at this hotel in the past and it was for this reason that we decided to stay again for this trip. The suite was nice and clean with two Queen sized beds, a separate living room and bed areas. Breakfast in the morning was nice and plentiful. Upon checking out the dresser drawers, we were horrified to discover two men's underwear obviously from a previous guest. We placed them in a bag and brought them to the front desk who appologized and casually put them aside.
Obviously, housekeeping failed in their duty and definitely turned us off from staying there in the future. This type of situation is unacceptable for us coming from a big hotel chain like Best Western. We did send an e-mail complaint to the manager and as of today haven't received even an acknowledgement. This explains our poor overall raiting.
jet29
- Best Western North East
- North East Best Western
