I checked in late and the desk clerk was friendly and helpful. I was not suprised when the room was sparse and older, since I had paid a very reasonable rate.

I was awakened at 12:30 am by banging on the door of the room next to me and kept awake until 3:30 am by loud, violent voices, things being thrown against the wall, doors slamming. I tried to call the front desk twice but got no answer. I was fully prepared to pack up and leave, but to be honest, I was afraid to leave my room.

They left the room next to mine around 3:30 and did not return before I checked out at 7:00. I mentioned the problem to the front desk clerk when I checked out and she was very apologetic. I have written their headquarters and not received a reply.

I would not recommend this hotel nor will I ever stay there again.

I stayed in this hotel during memorial day 2008. It was much better than poor reviews it has got. I arrived at 2AM in night and there was person at the desk during that hour! (of course I call the hotel on the day of checkin for inform late arrival - its a standard practice I follow). Everything about the hotel was good.

My husband and I recently spent a week at Homestead Studio and Suites nearby BWI based on the positive reviews that it received on Tripadvisor, but we were disappointed by the less than professional customer service we received.

We asked for clean sheets because they were dirty, but the sheets never arrived until a couple of days later when the helpful desk clerk personally brought them up. We noticed that the kitchen lacked a sponge to clean the dishes with so we asked for one on the first day we arrived. We did not receive it until nearly a week later, after making three more requests.

We repeatedly asked for full clean-up service, which we were entitled to as our stay was longer than a week, but it was never performed. We were in the room for half an hour to shower and get ready on the day the cleaning personnel was around, during which time the "Do Not Disturb" sign was hung up. However, the cleaning personnel neglected to check again and failed to clean the room on the day it was scheduled. We were assured that our room would be cleaned the next day and we were told to talk to the cleaning person ourselves to remind him. When we asked the individual responsible for cleaning our room, he informed us he didn't have us scheduled as he had a second job he was rushing off to. He gave us some fresh towels and left us the cleaning agents and rags so we could clean the room ourselves.

When we checked out of Homestead, we noticed that our bill was calculated at a higher price than the discounted weekly-rate that we were promised on the phone. While this was an honest mistake and quickly corrected, it was nevertheless another indication of the lack of attention to details and customer service that plague this establishment.