We needed a place to stay near I-95. This hotel was clean and safe (even though other nearbv hotes looked questionable).

Very good customer service. 24 hr coffee. Breakfast in the AM.

The Hotel is a little hard to get to, It's on a one way street and not very visable when driving past which is surprising seeing that it sits all most on the roadway.
But once in the staff was friendly, except the second night the night girl didn't know how the phone system worked and insisted a room phone was turned off when it was not so not knowing our friends room number we could not contact them until the next morning, The Free Breakfast was great plenty of food and the staff would replenish anything that was low or out. The coffee was the best i had in a long while at hotels, the waffel batter was nice and thick and made a great waffel, the fruit drinks were good. OUr room was a king with a couch (had a fold out) ,coffee table, fridge,microwave and a TV. The bed was comfy and the pillow were a bit to soft for my liking so I used 3 out of the and was fine. The Bathroom was very clean and they had enough towels as I was able to take two showers the first night and still have towels for the morning. the pool was good and heated at a nice temp. The workout room did the trick NOT top quality as found in our corp. gym but still good equipment. The Soda machine didn't work so I didn't consume empty calaries that night.
Management should be proud of their hard work and staff. Only thing missing is a bar. and we never heard any other noise then what we were making. very comfortable

This is the second stay that my family has had with this motel and the third stay that our group has stayed there in the last three years. My first stay was all aces and I would have graded it all fours and mostley fives if I'd been registered at that time with tripadvisor. The staff in 2008 was just so daggone nice when we stayed there that I couldn't have imagined staying anyplace else this time. The issues with this stay were as follows: 1.) Right out of the gate, upon arrival, we were greeted by the rudest desk person that I've ever encountered at any motel stay.....EVER! I had made reservations for four rooms for four families on a school trip competition at the University of Maryland for five days. When we walked in from a ten hour road triip from Central Kentucky, we waited approximately five minutes or better for her to finish her phone calls before she started to check us in. She had a pained look on her face the entire time like we were a bother to her by standing there. After a bit of searching she found our reservations and all of our rooms were scattered around the motel and not together as I had requested on my reservation. I keep up with Trip Advisor and saw an earlier warning about bed bugs in room 207 and my wife and I are very particular about not chancing bringing home "guests" when we travel and check each matress thoroughly when we stay in a motel. When I mentioned that i would be happy with most any room except room 207, she showed me that it happened to be one of the rooms that we were getting. I asked her if there was any way we could get another room besides that one and she told me that there was absolutely no more rooms in the hotel available except one king sized bed smoking room. She then proceded to lecture us that we could check the room and if it didn't suit us we could just move on down the road and she wouldn't blame us. She was sour and hateful the entire time and when my wife asked for her name, she just spit our her name and shoved our room assignments at us and walked off to the back. My wife and I walked to the elevator and waited a LONG time for it to open. We were out of sight of the front desk when we heard her talking on the phone to the manager covering her behind by telling him we had come in with bad attitudes and talking about bed bugs and it wasn't her fault if we contacted him about her. When I stepped out into sight, she quickly finished her call and then went back to her business without looking my way anymore. NOW...I'm responsible for four families in this situation who are all coming in off of ten hour road trips at seperate times. So, after looking online at a computer in the lobby of the hotel to see if any rooms were available at some of the local hotels and finding that it would cost the group several hundred dollars at this point by not booking in advance, my wife and I go up to inspect the room. We decide that we will stay at least one night and decide as a group if we want to move on. If I had been traveling and only responsible for my family and reservations, I would have paid the premium to tell that psycho woman where she could shove her bed bugs. We DID NOT, however, find any bedbugs in room 207 and inspected it more than thoroughly....believe me...we checked it out good. I met each family as they arrived and as stated earlier by someone else that was there at the same time, the lobby A/C was down, so it was hot. And as a bonus I'm getting to look at the spider head weave woman that checked me in earlier each time I pass by the front desk. We had a bit of trouble trying to get a roll a way bed put in our room as we had five in the room (remember she offered us a smoking one king size bed room) due to the little maintenance fellow not understanding english. I had to go to the front desk and she tells me; "Well I sent him up there to put a bed in the room, so, you will have to just go and check the other three rooms to see if he put the bed in there instead." I explain the situation to the school sponsor of the trip when she arrives and she happens to see the manager and points him out to me. He did attempt to make things better and was very nice about it which is why I gave a two instead of a one to the service. He offered to move us to another room, one not smoking with two double beds, (where was that when we were dealing with the woman before?) but we had inspected the room and unpacked, so, we settled in. He did try to remedy the situation, but overcoming our opinion by this time was pretty tough. The elevator was also not working when we first got there but they did get it fixed pretty quickly. (Remember us waiting on it and hearing the woman at the desk call the manager to cover her backside?) It was a great place to stay in 2008 but has slid. If you want a room in a fairly clean hotel that is fifteen minutes from University of Maryland, this place is just O.K. But watch out for the weave woman at the front desk, cause if she is in a bad mood....you'll get it.

As soon as we arrived troubled began. Our 2 room reservations which were made 3 months in advanced were changed by the hotel. From 2 non-smoking rooms with double beds to 1 room non smoking king bed and 1 room smoking king bed. The wi-fi was not working and we had to call for service. After repeated attempts, the night clerk rudely told us she could not do anything and to "have at it." The lobby and small continental breakfast area was extremely hot as the AC was either not functioning or turned off. When using the washing machine it "ate" the quarters and left a pile of soapy clothes. When reported the night clerk simply stated to take the clothes across the busy 3 lane highway to the laundromat. The rooms were nice and clean. Location and train to DC were convenient. For a week stay and over a thousand dollars I would have have expected better service for a newer hotel.