I would consider this stay to be a comedy of errors. This is an older hotel, the elevator is so tiny that if a cleaning lady is in there with her cleaning cart, there is no room for anyone else. We stayed for a week. We moved 3 times on the second day. There is a lounge/bar downstairs that is only open on Fri and Sat nights according to the hotel information. However around 10pm on a Sunday night there arose such a clatter, actually a pounding/vibration that shook the whole hotel. I went down to the lobby around 10:15pm to investigate and there were a dozen other guests there also complaining. Apparently the hotel booked a private function in that bar/lounge and the DJ was playing his funk/rap music so loud that the building was vibrating. The night manager was no where to be found, the desk clerk paged him/her 5 times and no response. No doubt he/she was hiding not wanting to deal with the guests complaints. We were told the party would be over at 2am... I pointed out that the hotel has a no noise after 10pm policy but the clerk just shrugged that off. At 2:15am I called back down to the lobby because the racket had not quit... the clerk said any minute now. Well it was 2:45 am before the music stopped, but then the ruckus out in the parking lot began and continued till 3:30am. I was first in line at the managers office when she walked in the next morning. She offered her apologies and a 1/2 refund for the evening, I said that wasn't acceptable and insisted on a full refund which she gave me. I must say that General Manager - Helen [--] was sincere with her apology and she didn't argue with me when I insisted on the full refund. I asked if there were going to be any further private parties and I was assured that there wouldn't be but Helen wanted to move me elsewhere in the hotel where she felt I would be less likely to be disturbed. So up we went to the 6th floor. It wasn't long after that while I was trying to nap and get caught up on lost sleep that a ruckus arose in the room next to ours. It sounded like 3-4 children were in the room next to us, running, jumping, yelling, screaming. I called Helen and asked her if there happened to be a day care center in the next room, she said no, so I told her what was going on and she acknowledged that she could hear it through the phone... she checked and it seems that she had moved us into a room next to a family of 6 who have been staying in the hotel for 41 days with an open date for checking out... Well we are not getting any peace and quiet next to this noisy family so Helen once again moved us to another room.. on the 5th floor. This seems to be quiet for the time being.
The internet is slow and suddenly during our 4th day it just quit. The Assistant Manager Sheri explained that the hotel was in the process of upgrading their WiFi. I can't be without internet so I went out and bought a broadband stick for my laptop.. if the hotel can't provide me a signal, then I will provide my own. When I went to get the stick, I found our car (which has been parked in the parking lot at the hotel for 4 days) plastered with glue on stickers, advertisements for local clubs and dances. Actually glued to the windows of the car. Sheri said she has been trying to catch these guys who do this. So now I have to deal with getting these stickers off the windows so I can see to drive the car. What else can go wrong... Well the breakfast is mediocre at best, although they do a better job on the weekends, but expect the bare necessities during the week. The shuttle to the Metro is a bonus, that is why our car never left the parking spot. Restaurants are close by and so is grocery shopping and laundry. A big hotel like this and they do not have laundry facilities. We were told the reason was because guests are on holiday and don't want to bother with laundry... HELLO... yes I am on a two month holiday, but I need to do laundry once a week. I could go on and on about this hotel but I have said enough... Helen and Sheri did do their best to accommodate us. I think when I come back to Washington DC I will probably look elsewhere and it would probably be wise to spend a bit more for the room. It costs $18.00 for a day pass for 2 on the Metro.
- Also Known As:
- Best Western Capital Beltway Hotel
- Best Western Capital Beltway Hotel Lanham
- Best Western Hotel Lanham
- Best Western Lanham
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