Our trip started with a front desk clerk that barely spoke English. He checked us into an unclean room and was annoyed when we came back asking for a clean room. When we finally made it to our room, the window had been left open and the screen had holes in it. There were moths all over the room. The bathroom was just gross. It looked like it hadn't been cleaned in months. My 3year old found a bottle of pills under the bed the first night. I brought the bottle to the manager in the morning and explained how they were found. Her response was "Oh sorry for that", and took the bottle out of my hand. Nothing else was said about it. The breakfast had a very small selection and they started putting things away while my daughter and I were trying to grab a quick breakfast before they closed at 8:30am. I guess you can't sleep in while you're on vacation here. We left our room around 10am and returned at 2pm. Our room had still not been cleaned. The housekeep finally came around 3:30pm and wanted us to leave the room so she could clean it. I have never been asked to do such a thing.
The next morning while checking out, the manager was there and did not say anything about the bottle of pills that was found. Then when trying to get out of their very small door no one offered to help while I was pulling a luggage cart and had my 3 year old, even though there were 3 people staying at the front desk staring at me.
I can't believe how rude and uncaring the staff is there. i definitely will not be staying there again.
- La Quinta Jessup
- Jessup La Quinta
