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La Quinta Inn & Suites Columbia Jessup – reviews, photos

2.5 of 5
7300 Crestmount Road, Jessup, MD 20794
Hotel amenities
La Quinta Inn & Suites Columbia Jessup
Ranked #1 of 7 hotels in Jessup
4.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    12
    16
    5
    3
    5
Date Rating
Newport News, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Will never stay here again”
1 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

Our trip started with a front desk clerk that barely spoke English. He checked us into an unclean room and was annoyed when we came back asking for a clean room. When we finally made it to our room, the window had been left open and the screen had holes in it. There were moths all over the room. The bathroom was just gross. It looked like it hadn't been cleaned in months. My 3year old found a bottle of pills under the bed the first night. I brought the bottle to the manager in the morning and explained how they were found. Her response was "Oh sorry for that", and took the bottle out of my hand. Nothing else was said about it. The breakfast had a very small selection and they started putting things away while my daughter and I were trying to grab a quick breakfast before they closed at 8:30am. I guess you can't sleep in while you're on vacation here. We left our room around 10am and returned at 2pm. Our room had still not been cleaned. The housekeep finally came around 3:30pm and wanted us to leave the room so she could clean it. I have never been asked to do such a thing.
The next morning while checking out, the manager was there and did not say anything about the bottle of pills that was found. Then when trying to get out of their very small door no one offered to help while I was pulling a luggage cart and had my 3 year old, even though there were 3 people staying at the front desk staring at me.
I can't believe how rude and uncaring the staff is there. i definitely will not be staying there again.

  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Meghan L about La Quinta Inn & Suites Columbia Jessup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisburg, Pennsylvania
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed 13 January 2012

The lady who checked us in was very friendly and professional. There was many of us waiting in line to check in and she was friendly and quick to get through the line. The rooms were clean and quiet.The parking lot was large and quest friendly.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ndnontherun about La Quinta Inn & Suites Columbia Jessup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC Metro
Senior Contributor
30 reviews 30 reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
“Better than I thought it would be.”
4 of 5 stars Reviewed 12 January 2012

I ended up at this hotel by offering $50/night for the area as a name your own price on Priceline. For that price, this was outstanding-- that is why I give it a 4. If I had rolled off the highway and had to pay $180/night I would be giving it a 3.

It is very clean, but the furniture is old, and the carpet cheap, so it has a shabby feeling. Our room was nonsmoking and very clean-- cleaner than many 4 star hotels I have stayed in. I could smell cigarette smoke a little bit in the hallway when we got off the elevator, but not in our room.

There was a refrigerator in the room. I sounded very loud to me the first night of our stay and I had to up plug it, but I plugged it back in the next morning, and I must have gotten used to it because it didn't bother me the remaining nights.

One of the best things about this hotel is that there is a shopping center across the road that has a My Organic Market store which had nice produce, snacks and prepared food. We got coffee and filters there to use with the small coffee pot in the room instead of the maxwell house provided by the hotel.

The tv had a lot of channels and worked well. The mattress was ok. The people at the front desk were very nice and friendly. One night there were loud people on our floor-- we wondered as it got closer to 10 if we would have to call the front desk, but by 10 they were quiet.

It doesn't make a great impression with the big rig trucks parked along the drive up to it, but you have to look past this.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HKate about La Quinta Inn & Suites Columbia Jessup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Above average cleanliness, and great for business stay”
4 of 5 stars Reviewed 12 January 2012

I stayed at the LaQuinta for two nights, and was very pleased. Aro, the guy at the desk was super friendly during check-in, and he even called the room to make sure my room was okay. It was super clean, and I felt very comfortable. The only complaint I had was that there was noise in the hallways that came through into the room. It wasn't loud late, and it didn't wake me up. I think this is more of the fault of the people staying there than the hotel itself. Would recommend for someone traveling on business, or just in need of a place to stay for a night or two.

Room Tip: The "Room Service" menu is actually a delivery service, and was nice for a night when I wa...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Katkit04 about La Quinta Inn & Suites Columbia Jessup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good clean place to stay”
4 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

Stayed here one night on the way to Ronald regan airport. It was clean quiet, and at a good price.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Washingtonmatt about La Quinta Inn & Suites Columbia Jessup
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Additional Information about La Quinta Inn & Suites Columbia Jessup

  • La Quinta Jessup
  • Jessup La Quinta
Address: 7300 Crestmount Road, Jessup, MD 20794
Price range (per night):* INR5,648 - 7,717

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