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Econo Lodge Inn & Suites – reviews, photos

2.0 of 5
1101 Dual Highway, Hagerstown, MD 21740 (Formerly Quality Inn)
Hotel amenities
Econo Lodge Inn & Suites
Ranked #16 of 21 hotels in Hagerstown
3.5 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    9
    5
    12
    2
    5
Date Rating
Maryland
1 review
2 helpful votes 2 helpful votes
“Recommended”
5 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

This was reasonable and the room was clean and comfortable. We had a non-smoking room. Service on the phone to reserve a room and at check in were both excellent. They offered a complementary continental breakfast, but we did not go. I was told waffles were included!

I'm taking the time to write this because a review was why I chose this Inn. Hopefully it is helpful to someone else.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 4bam816 about Econo Lodge Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Manager at Econo Lodge Inn & Suites, responded to this review
15 February 2012
Your kind words about your stay at our hotel are greatly appreciated. It is through reviews like these that people know what to expect when they stay with us and we certainly hope that you will stay with us the next time you are in the area. If there’s anything we can do to improve our hotel, please feel free to let us know. Thanks again for the nice review!
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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“What a Nice Surprise”
4 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

Stayed at this hotel on New Years Eve on our way to Myrtle Beach. We travel with our dog so it is important to find a nice hotel that is clean. We would recommend this hotel for an overnight stay as it was inexpensive, clean and quiet. They also provided a good breakfast as well. Although the hotel is older, the room had been updated. Pleasantly surprised.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bear047 about Econo Lodge Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Front Office Manager at Econo Lodge Inn & Suites, responded to this review
26 January 2012
Thank you so much for your review of our Econo Lodge. We’re glad that you decided to choose our hotel for your stay here in Hagerstown. We’re actually the only pet friendly hotel on the Dual Highway. We appreciate your compliments on our breakfast and renovations as well. Please come and stay with us again the next time you are passing through!
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New Orleans, Louisiana
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Never Again.”
2 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

I must preface by saying this is my 1st Econo Lodge experience & I booked it out of convenience on a road trip, because they are pet friendly. Made the reservation online a day prior via Southwest Airlines to double up on points. Upon entering at 7p, there was no one at the front desk but a big sign says to pick up phone, dial 0 for service. Let this ring for a while to no avail. A guy finally sticks his head out. English was not his first (or 2nd) language. I gave him the confirmation print-out with the room I paid for but he still asked what kind of room/bed I wanted.
The room was so outdated, dusty and stained. Fixtures and alarm clock cords were coated in ancient dust. Maroon and gray smudges on the walls, stains on carpet. White sheets had gray stain on it and stray hairs. Blanket/bed spread was so pilled, it could have easily been from the 80's. Needless to stay, I didn't shower here and only slept for a few hours before getting back on the road.

  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Urbantraveler504 about Econo Lodge Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Front Office Manager at Econo Lodge Inn & Suites, responded to this review
5 December 2011
I must preface by saying that your experience as stated above is not reflective of the rest of our customers, as can be verified by reading our reviews here. In fact, we just had our AAA inspection days after you were a guest here, and we easily passed the inspection of a very thorough inspector. It should be noted that we have recently finished a two-year renovation, and so the comment about our rooms being outdated seems a bit out of place. We are not a Holiday Inn and cannot begin to compete with that class of hotels. We are an economy-class hotel that has worked hard to improve our property. Since you mentioned it, we do have a phone at the front desk that guests may use to call up to a room. Occasionally we do have to leave the desk for a few moments, and so rather than have our guests waiting around the lobby for someone, we provide them an easy way to alert an attendant that they are at the desk. Perhaps the cordless phone was out of range for a moment. I would like to let you know that we are working with the agent who checked you in to improve his customer service skills, however the language comments are not necessary. Have a nice day!
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Philadelphia, PA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Got MORE then expected”
5 of 5 stars Reviewed 29 November 2011

This is a nice economical hotel to stay in. Very welcoming at the desk. Clean & large room. Excellent free continental breakfast; waffle maker was great. I have 2 different business trips to this area each year. Yes, I would absolutely stay here again. Note: they no longer except Corporate Lodging discounts.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Tiggy1117 for Hagerstown
Ask Tiggy1117 about Econo Lodge Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Front Office Manager at Econo Lodge Inn & Suites, responded to this review
5 December 2011
Thanks so much for your 5-star review of our hotel. We greatly appreciate your compliments. You are correct that we are not currently accepting Corporate Lodging, as they have not paid us accurately and unfortunately have not attempted to make it right with us. We certainly look forward to having you stay with us the next time you are in town. See you then!
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pittsburgh
Senior Contributor
37 reviews 37 reviews
Reviews in 26 cities Reviews in 26 cities
56 helpful votes 56 helpful votes
“Excellen”
5 of 5 stars Reviewed 21 November 2011
1
person found this review helpful

For this category of lodging, I easily give this place five stars. It fulfills all requirements and more. I am currently staying here amidst a two night say en route to home for Thanksgiving (college break). I am an employee at another Choice hotel, and know what should be expected of hotels in the company. I chose this hotel as it is the cheaper of the ones listed in the employee rate that I receive. That being said, they charge around 50 dollars a night for most of the time from what I researched. It is well worth that. I checked in very late last night, and had my request of room ready when I checked in. This place is older, yet has been renovated as good as one can make a building this old, Everything is in pretty good condition. The bathroom and sink in the bathroom have been remodeled pretty well. My room (215) is in great condition. The bed is very comfortable. The wireless here works great as well. All hallways are indoors for the rooms, and an elevator that works well too. I will experience the breakfast tomorrow. If i chose to take this route home again, I will certainly stay here again!

Mike G

Stayed November 2011, travelled solo
Was this review helpful? Yes
Ask gburn07 about Econo Lodge Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, Manager at Econo Lodge Inn & Suites, responded to this review
26 November 2011
Thanks so much for writing such an awesome review of our hotel! It's definitely a plus to actually have an employee of another hotel take the time to give their input, since they understand the ups and downs of hotel expectations, service, and facilities. You were very well-rounded and it's much appreciated. Unfortunately, while people often take time out to write out a concern, few guests will take the time to write that they noticed our effort in improving our hotel. Please stop in the next time you are passing through!
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Additional Information about Econo Lodge Inn & Suites

  • Econo Lodge Hagerstown
  • Hagerstown Quality Inn
Address: 1101 Dual Highway, Hagerstown, MD 21740 (Formerly Quality Inn)
Price range (per night):* INR3,747 - 4,138

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