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Ramada Plaza Hotel Hagerstown – reviews, photos

3.0 of 5
1718 Underpass Way, Hagerstown, MD 21740
Hotel amenities
Ramada Plaza Hotel Hagerstown
Ranked #1 of 21 hotels in Hagerstown
4.5 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    40
    15
    5
    2
    2
Date Rating
Norfolk, Va
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Excellent Stay!”
5 of 5 stars Reviewed 8 January 2012
2
people found this review helpful

We went home to Hagerstown to visit my family for New Years and decided to book a room at the Ramada. We looked at a few different places but this one seemed to fit what we needed as we were traveling with my 2 children. I knew of the hotels reputation not only from TripAdvisor but because I grew up in Hagerstown. The staff was very nice from the moment we checked in on Friday night...mind you this was New Years weekend so they were very busy with functions going on. The room was very clean and had everything we needed for the weekend, you could tell they take pride in the hotel. Since we were staying three nights we opted to only have housekeeping refresh our towels, take out the trash and refresh the toiletries. We were still in the room when she came to do so and she was very polite, quiet and speedy so as to not disturb us while our family was visiting for a few. The free continental breakfast was delightful...my son LOVED the waffles! We left a comment card when we checked out and I received an email response from the manager which was very much appreciated. We will definitely stay here again in the future and have reccomended the hotel to a few friends and family. Job well done!!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nfarrown about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah Miller, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
11 January 2012
Dear Guest,

Thank you so much for the wonderful review of our hotel and staff! You are correct! We take great pride in our hotel. And thank you for recognizing the special effort our staff makes to ensure every guest has the best stay possible. We look forward to having you as our guest again in the future, and thank you for telling your family and friends about us! Don't hesitate to contact me anytime that I can be of help to you. I can be reached at 301-797-2500 x 122.

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Travelers Rest, South Carolina
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great value for a nice hotel.”
5 of 5 stars Reviewed 7 January 2012

The price was very low considering the quality of the the accommodations, which was excellent. The personnel were very friendly and helpful. The complimentary continental breakfast was standard fare for such a hotel, done very well. Although the location is very convenient to the interstate, the room was very quiet. Our experience with the restaurant at dinner time was less satisfactory because of a long wait for food delivery. The five star rating given is for the accommodations, not the restaurant.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask veryoldtimer about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah Miller, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
11 January 2012
Dear Guest,

Thank you for taking the time to write a review about our hotel and staff. We hope you will come back again and stay with us in the very near future! Please let me know if I can ever be of help with future reservations. I can be reached at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
1 review
“Nice overnight stay”
5 of 5 stars Reviewed 20 December 2011

From check in to check out the staff was welcoming and very accommodating. The room was clean and comfortable and the rate was great. I ate dinner at the restaurant and enjoyed the service and food. Would definitely stay there again.

Room Tip: If you are a nonsmoker stay far away from the second floor.
See more room tips
  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 54moeco about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah Miller, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
6 January 2012
Thank you so much for taking the time to write a review about our hotel! It was a pleasure to have you as our guest, and we hope you will come back and stay with us in the very near future. If I may be of assistance to you, please feel free to contact me anytime at 301-797-2500 x122.

Sincerely,

Deborah Miller
Director of Sales
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Atlanta, Georgia
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“Nice hotel at a great price.”
5 of 5 stars Reviewed 5 December 2011

I gave this review a 5 because it's a 4 star hotel at a 3 star price which is my definition of value. We just needed a place to crash while on the road for Thanksgiving and this did the trick. The manager on duty was very helpful and even dropped the rate a little when I told him I was an airline employee. The complimentary breakfast was completely self-serve and included the typical fruit, waffles and biscuits and gravy. There is plenty of shopping within one mile of this hotel.

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pixystyx7 about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah Miller, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
9 December 2011
Dear Guest,

Thank you for taking the time to write a review about our hotel and your experience. We hope to have the opportunity to serve you in the future should you be back through the Hagerstown area. Please let me know if I may be of assistance, I can be reached at 301-797-2500 x122. And best wishes for a happy Holiday Season to you and your family.

Sincerely,

Deborah Miller
Director of Sales
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New York NY
Senior Contributor
43 reviews 43 reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
“Very pleasant”
4 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

This hotel is very conveniently located at the Halfway Blvd interchange on I-81 (immediately north of I-70).

It is definitely an older build property but it has been very nicely renovated. The hotel offers a complimentary continental breakfast (fairly standard / nothing special / perfectly adequate) and excellent wireless internet.

The front desk staff is very professional and very pleasant. The rooms are nicely renovated however you can tell it is an older hotel with some dated items such as old bathroom doors. On the other hand, Flat panel TVs and new carpeting is nice.

What would make this five star? Maybe upgrade the bed linens and replace the bathroom doors. It is difficult to complain about a free continental breakfast but I've seen complimentary continental breakfasts done better so... Still giving it four stars.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MoreFFmiles about Ramada Plaza Hotel Hagerstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah Miller, Director of Sales at Ramada Plaza Hotel Hagerstown, responded to this review
9 December 2011
Dear Guest,

Thank you for taking the time to write such a nice review about our hotel and staff. We greatly appreciate your feedback and feel it is very helpful to aid us in providing the best experience and service for our guests. We hope you will be back sometime in the future to stay with us again. Let me know if I can be of any assitance to you with making reservations. I can be reached at 301-797-2500 x122. And best wishes for a happy Holiday Season to you and your family!

Sincerely,
Deborah Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ramada Plaza Hotel Hagerstown

  • Plaza Hotel Hagerstown
Address: 1718 Underpass Way, Hagerstown, MD 21740
Price range (per night):* INR4,362 - 6,822

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