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Hagerstown Hotel and Convention Center – reviews, photos

3.0 of 5
1910 Dual Highway, Hagerstown, MD 21740
Hotel amenities
Hagerstown Hotel and Convention Center
Ranked #7 of 21 hotels in Hagerstown
4.0 of 5 stars 37 Reviews
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37 reviews from our community

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sniersbach
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Felt sorry for this hotel”
1 of 5 stars Reviewed 29 November 2011

We booked through Hotwire, but I had done research and specifically tried to secure this hotel because of its website which promised free Wifi in guest rooms, a fitness center, and a restaurant and bar on site. The website also presented very appealing photos of the rooms and lobby which don't match up to reality. Upon arrival, we found the bar closed, the gym "currently closed while it is being moved", and the wifi did not work in our room (the excuse given was basically "sometimes inside buildings Wifi doesn't always work").

On top of those issues, we had 3 more complaints: 1) when we checked into our room, we found the bed unmade and trash in the bathroom, as if the housekeeping staff had not cleaned it or the front desk got guest rooms mixed up. We were given another room and in this room, 2) There was a hole in the ceiling in the hallway outside our room, which was dripping water onto the carpeted floor AND ALSO filled with wires! 3) The walls of the hotel room and bathtub had some noticeable mold problems. We could also hear dripping throughout the night. I think it was in my head, but after seeing all of that I couldn't help but feel itchy all night and left fearing we had been plagued with something worse. It seems we were not, luckily, but you get the idea. We really should have just walked out, but it was late and since we had booked through Hotwire we couldn't get our money back anyway.

Staff-wise, the daytime front desk staff was very nice, and the evening staff handled our room switch quickly, but clearly showed her frustration in blaming housekeeping for leaving the first room a mess, and I got the feeling she has had to deal with this before.

To pull a few inaccurate phrases from the hotel website, I would say this hotel is NOT "top-notch", NOT a "warm, clean environment with practical comforts", and I definitely did not "feel at home". I guess we got what we paid for. I hope the owners of this former Sheraton (and possibly former elementary school, judging by the building structure) will either invest in fixing it up so that it meets the bare minimum, or does the humane thing and fold their cards.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
30 November 2011
I would like to thank you for taking the time to post a review on the hotel. I am so sorry your stay was unpleasant but I wanted to respond to assure you measures are being taken to address each and every issue. Since coming to this property, I have taken inventory of areas in need of improvement and please believe me that many things noted are currently being addressed.

It is our goal to improve this hotel and bring it back to the great location I know it once was. It is guests like yourself who take the time to let us know your thoughts and feelings as well as your observations. Cleanliness and customer service are very important to me and will be much improved in the very near future.

Thank you again for your time. It means a great deal to us at the hotel who are trying to improve both the property and service. Please feel free to contact me directly at the hotel if I can assist you in the future.

Thank you,
Stacey Schuhardt
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Ellicott City, Maryland
1 review
2 helpful votes 2 helpful votes
“Reasonable Price and Great Location”
3 of 5 stars Reviewed 18 October 2011
2
people found this review helpful

This hotel was chosen for myself and a group that was in the area for the weekend. It was much more appealing on the inside than the outside. We were not very sure what to expect at first since this hotel was chosen for us and no one had previously stayed there before. Some of our rooms were better than others cleanliness wise, but overall seemed to be up to date. Decent breakfast and all of the staff throughout the hotel were very nice and helpful. It was perfect for us in regard to location for that particular weekend.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
30 November 2011
Thank you for posting your postive comments of the hotel. It is always nice to learn from our guests and look for ways to improve our hotel and service but it is equally as nice to hear where we are keeping our guests happy so we may continue moving in a positive direction.

I am always available to speak with each and every guest if there is anything I may do for you in the future.

Thank you,
Stacey Schuhardt
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Stewartstown, Pennsylvania, United States
1 review
“Good price, nice people and a good place to stay.”
4 of 5 stars Reviewed 16 October 2011

I would recommend this hotel and convention center, for anyone that is looking for a place to having everything in one place. My son and daughter in-law had their wedding reception there. Everything was great they did all the setup and clean -up and the food was great too. The breakfast was great not just coffee and muffin, you can choose from their menu. The rooms were nice size, and clean.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kathy B about Hagerstown Hotel and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey Schuhardt, General Manager at Hagerstown Hotel and Convention Center, responded to this review
30 November 2011
Thank you so much for your kind comments about your recent visit. We are a great location for weddings and I love to hear our guests enjoy their stay as well as the time you spent with us during your special event.

We are always open to hearing our guests' reviews and comments as we take each one seriously and try to gain valuable information from them. We use them as training tools as well as sharing with our staff the positive remarks.

Thank you,
Stacey Schuhardt
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PA
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Low price, but remember to keep low expectations!”
2 of 5 stars Reviewed 2 October 2011
1
person found this review helpful

We were here with a group weekend and this hotel was chosen for us. We wouldn't stay here again. I felt the place had a bad smell to it and wasn't clean. It wasn't just that it was old, it was dirty. There were some unidentifyable items in the tub that looked like cat litter, and hair in it. We cleaned our bathroom when we got there. The breakfast was continental and very average, if not sub-par. We were in the room when housekeeping arrived, and asked them to come back in 10 minutes, but they never returned. I doubt they would have CLEANED the room based on how it looked when we arrived, but fresh towels would have been nice. The front desk was very friendly upon check in and check out, but I would stay elsewhere. If you're just out for a cheap place to stay, this could be it for you ... but I'm particular about a clean place and this definitely isn't. I don't think there was an elevator - at least I never saw one, so keep that in mind if you get a 2nd floor room and that's an issue for you. Our group used a meeting room there one night, and it was satisfactory.

Room Tip: Remember to designate a first floor room if you don't want stairs.
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  • Stayed September 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“What a Dump”
1 of 5 stars Reviewed 25 July 2011
2
people found this review helpful

This hotel is the dirtiest hotel we have ever stayed in. The towels looked like they were from 50 years ago. We found many bugs and critters running around. The toilets looked like they have not been cleaned for a very long time. Some of the rooms smelled like someone died in them. There are only steps to get to the 2nd floor. The worst part in 105 degree heat the ice machines did not work. The hotel staff did not seem to care at all when we complained. The only positive thing at this hotel are the waitresses in the restaurant. We will never stay here again.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
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Additional Information about Hagerstown Hotel and Convention Center

1910 Dual Highway, Hagerstown, MD 21740
Price range (per night):* INR4,306 - 5,592

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