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Hampton Inn Germantown / Gaithersburg – reviews, photos

2.5 of 5
20260 Goldenrod Lane, Germantown, MD 20876
Hotel amenities
Hampton Inn Germantown / Gaithersburg
Ranked #3 of 4 hotels in Germantown
3.5 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    8
    18
    6
    5
    4
Date Rating
Harrisburg, Pennsylvania
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Used to be Much Nicer”
2 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

We have stayed here many times in the past while attending a youth sporting event. We made our reservation several months in advance and especially reserved one of the two-room suite style rooms. We have stayed in those in the past and though they are more expensive, they work best for our family.

Upon check-in, we were informed the person in our particular room would not check out so they offered us a regular king room. We were very disappointed and squeezed into the much smaller room. After complaining, they took a little off the room rate.

It seems like this hotel has gone down in service and conditions. There were stink bugs in the room and the shower door was broken off the sliding hinges, we didn't complain, we just won't go back next year.

There are too many other, better choices in the area. So what about Hilton points!

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CindyC77 about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgia
Top Contributor
76 reviews 76 reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
“cant wait to stay here”
5 of 5 stars Reviewed 11 December 2011

Hi i am about to stay at this hotel and cant wait to. it seems like it is really nice. it went thru some renvations and looks really nice. having a family reunion group at this hotel.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jmanGeorgia about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut
Senior Contributor
29 reviews 29 reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
“Served the Purpose”
4 of 5 stars Reviewed 4 November 2011
1
person found this review helpful

We stayed at the Inn for three nights for a family affair. The room was on the sixth floor. We unfortunately were placed in the middle of a wedding party. The first night I went to take a shower and the water was lukewarm. Next5 day I reported it and by the time we got back to the hotle in the evening, not only was is fixed, but we were given some "goodies" and a letter of apology.
My father and I went in to DC in the morning and were plesently surprised to find a hotel shuttle that would drop us off at the nearset Metro and retrive us when we returned.
That nigh the wedding party was "partying" in the room next to us until all hours. (The walls are
apparently not sound-proof!!) While I don't mind it at a reasonable hour.. 3 am was a bit much.!
The breakfast is more than ample with hot and cold cereal , yogurt, waffles, eggs and coffee and tea (the hot drinks are available 24/7). The front desk was extremely courteous and helpful.
A;ll in all it was convienient to the relatives and to the venue for the party and is across from the highway and down the block from restaurants and shopping.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rakdanit about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hammonton, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Hampton not up to par.”
3 of 5 stars Reviewed 14 October 2011

I stay at Hampton Inns all the time. Usually the front desk is friendly and helpful. This Hampton Inn didn't live up to my expectation unfortunately. I am a HH member. I should recieve a USA Today in the morning. They missed the first day and second and 3rd day it was not there until 730AM, a little to late for me. All in all it is a clean hotel, nice location decent price for the DC Metro area. They just don't make it in the friendly welcoming department. I will stay there again I'm sure though.
Plenty of good resturants within 5 minutes driving, none in walking distance.
Oh almost forgot...the TV channels were very limited. They said they were having satalite problems and to bare with them. It was never corrected.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask randyoflht about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore
2 reviews
Reviews in 2 cities Reviews in 2 cities
“New Year's Eve Every Night”
1 of 5 stars Reviewed 11 October 2011

This is a great spot if you are a party animal and have no desire to sleep before 3 a.m. Do not count on the management to quiet things down; it ain't gonna happen. Calling the police is the only way. They do have a nice breakfast, however; and the staff are friendly.

Room Tip: We were on the to floor; didn't help, as the rioters were in the halls as well as in adjacent ro...
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask GinnyLu about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRepresentative5, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
13 October 2011
Dear GinnyLu,

Thank you for taking the time to post a review about our hotel. Also, thank you for noticing our friendly staff and complimentary breakfast. Our staff takes pride in their customer service-I'll let them know that you appreciated their efforts.

I am so sorry about the noise you experienced from our returning wedding guests throughout the night. Unfortunately we had a large number of wedding groups staying in the hotel during your stay and I assure you this is not the norm for our hotel. We do not expect to have the high occupancy of wedding groups in the future and I would be happy to book a room for you on your next visit to Germantown/Gaithersburg.

Is there anything else I can do to ensure your stay is flawless next time? Please let me know by calling me at (301)-429-1300. Again, thank you for your feedback and my sincerest apologies for your inconvenience. Please consider staying with us again on your next visit to Germantown.

Sincerely,
Brian Gearhart, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hampton Inn Germantown / Gaithersburg

  • Hampton Inn Germantown
  • Germantown Hampton Inn
  • Hampton Inn Germantown Gaithersburg
Address: 20260 Goldenrod Lane, Germantown, MD 20876
Price range (per night):* INR5,312 - 9,450

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Hampton Inn Germantown / Gaithersburg
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