As a student I know obtaining a room at 19 is very hard. I called before I made the reservations with the hotel to make sure that myself being 19 was not a problem, the women I spoke to said it would be no problem as you only have to be 18. I needed an early checkin in ( 2 hours before normal check in) I asked about that, and they said I had to call that morning of check in to say I needed one, instead of them simply reading the request I made on the reservation. When I went to check in the women was extremely rude, she carried on with her personal phone conversation instead of checking me in. When I became extremely frustrated I said something, for her to just give me an attitude. NO manners were used from her, She asked for my CC, I provided her with it. She simply went to charge it, I stopped her and asked to know the total before she charged it, she said Ill give you a Receipt when im done. AFTER she charged my CC she said OH I can't check you in, you are not 21. I asked to speak to a Manager, and she was completely rude about that. The manager did not want to check me in either, untill I mentioned that his employee has already CHARGED my credit card, he insisted it was only authorized, but it wasnt' there were 2 copies she authorized then went ahead and decided to charge it. I stay in hotels everyweek, and never do they CHARGE your CC at check, it is charged at Check-out. After all the hasstle- 1 hour! I was finally given a room key, with 2 rooms numbers! Therefor I had to try both rooms and she did not inform me which room. I took my shoes off, just to step in old food on the floor! and dirty bed linens! Please save yourself the time and hassle, do not stay at this hotel!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC