We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Washington DC North Gaithersburg – reviews, photos

3.5 of 5
620 Perry Parkway, Gaithersburg, MD 20877
Hotel amenities
Hilton Washington DC North Gaithersburg
Ranked #6 of 14 hotels in Gaithersburg
3.5 of 5 stars 114 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

114 reviews from our community

    Trip type
Traveller rating
    30
    28
    29
    18
    9
Date Rating
1 review
2 helpful votes 2 helpful votes
“Bummed out.”
2 of 5 stars Reviewed 5 February 2012 via mobile
2
people found this review helpful

My husband and I have gone to the Hilton every New Year's Eve for the past 4 years since we've discovered this great value. We live less than 5 miles away but we treat ourselves to this nonetheless because we have 5 children and never want to be far from home. We thought we would do this forever but sadly this was probably our last year at the Hilton. We were disappointed with the service, no one even wished us a Happy Anniversary even though I made a point of letting people know, I wanted to buy a bottle of champagne to toast when we returned to our room and waited 10 min at the bar for service but was never acknowledged. The bar was closed when we returned to the hotel even though we returned before the time the front desk told us they closed. There was no special New Year's event in the hotel AND the breakfast buffet was cold and not tasty. We always go for the New Year's Day omelette but the omelette man was not even there! I'm sorry to say the Gaithersburg Hilton has lost my business!

Wanda Coates
coatesw@hotmail.com

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask coateswa about Hilton Washington DC North Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yale Feldman, General Manager at Hilton Washington DC North Gaithersburg, responded to this review
15 February 2012
Hello coateswa--Thank you for taking the time to post your comment on Trip Advisor about your New Year’s Eve experience at the Hilton Gaithersburg. I am pleased that you chose our hotel for your Holiday Celebration and Anniversary, but am disappointed that you found your stay less than acceptable. You are our neighborhood and loyal friend and I am sorry that we let you down. I have shared your comments with our applicable managers and we will use your input to get any problems noted corrected. I would be very pleased if you would come back some time soon and let us redeem ourselves. After all, you are right in the neighborhood. Please feel free to give me a call and we can discuss your experience and how we may improve your perception of the evening, as well as win you back. I wish you a sincere, although belated Happy Anniversary.
Yale Feldman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellicott City, Maryland
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice Location...very old property...average frontdesk”
3 of 5 stars Reviewed 2 February 2012

This is an excellent location for business traveler. Hilton management need to put a bit more to keep customers happy. If room describes with a refrigerator...it should be there. Why need to ask for it? Why frontdesk cant SMILE ? I understand that's what they do to keep a customer happy...The coffee shop is a disappointment...closed half of the time >>>? The dignified lady in the Coffee store is always unhappy that she has to work...
I'm loyal to Hilton properties...Please correct these small things

Room Tip: Always request for the top floor...airy...cleaner
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by episcan for Gaithersburg
Ask episcan about Hilton Washington DC North Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yale Feldman, General Manager at Hilton Washington DC North Gaithersburg, responded to this review
14 February 2012
Hello episcan—Thank you for choosing our hotel for your business travel needs and for taking the time to give us your observations on areas where we could do better. I agree that our efforts should be geared to keeping you happy and to providing what is described—that is what “hospitality” is all about. I have shared your comments with our departments and I assure you there will be more smiles in the future. I had some embarrassed faces in the crowd. We look forward to having you back on your next stay in the area and to greeting you with all smiles.
Yale Feldman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilton, Connecticut
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Business standard”
3 of 5 stars Reviewed 16 December 2011

The Hilton was so standard for a business trip: clean accommodation, decent price for the area.
The Jack Daniels bread pudding was a surprizingly good yummy reward after a hard day of smiling at clients.

Desk team was disappointing in their inability to provide maps and directions to local business sites.

Be aware that getting a little bit lost around the surrounding areas can land you in some creepy places.

Room Tip: There are no views here.
See more room tips
  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by candyland123 for Gaithersburg
Ask candyland123 about Hilton Washington DC North Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yale Feldman, General Manager at Hilton Washington DC North Gaithersburg, responded to this review
21 December 2011
Hello Candyland123—Thank you for taking the time to post a review about your recent stay at the Gaithersburg Hilton. I am glad that you enjoyed your stay and your comments about our bread pudding brought smiles to our food and beverage team. We will work to correcting the shortcoming you described about the information available at the front desk. Hope to see you again when your travels bring you back to the areal
Yale Feldman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Nairobi Area, Kenya
Senior Contributor
27 reviews 27 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“old place, very average, just above the line”
3 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

After staying at hilton suites, Anaheim/Orange for four nights i flew in to DC area immediately and stayed here for two nights. It is just an average place not worth the value. Honestly with a one on one comparison with its counterpart in Orange, CA, this place is just a disappointment.

Its an old place, the rooms are old the only new thing probably being the Flat screen tv. the toilet was not very clean by hilton standards, one of the hand towels was stained.
the aircon is a bit noisy especially if you are working by the desk.
The service is just average.

Everything about it from the rooms etc is not upto the hilton standards i expected.

The only good thing about the place is that the bar is actually lively,there is a courtesy shuttle bus service to the shopping center, metro or within the area.

I would not want to return here in my next trip to the area.

Room Tip: i would have preferred a room in the top floors but i got one at ground level
See more room tips
  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Miano D about Hilton Washington DC North Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yale Feldman, General Manager at Hilton Washington DC North Gaithersburg, responded to this review
21 December 2011
Hello Miano D—Thank you for choosing our hotel for your recent visit to Gaithersburg and for taking the time to post a review on Trip Advisor. These comments are very important to us as we fine tune our business by responding to guest observations and concerns. I am sorry that you found some of the conditions to not be up to your standards. I have shared your comments with the appropriate managers and the specifics are being addressed. I am glad that you found our lounge to be lively and that the shuttle service was adequate. We would certainly look forward to welcoming you back when your travels bring you back to the area.
Yale Feldman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monza, Italy
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Good with a glitch”
4 of 5 stars Reviewed 14 November 2011

hotel room was very calm even if the hotel is near busy roads. The only thing I have to complain on is that the air conditioning (well, heater in my case) was positioned right next to the desk making it annoying (noise + fan) to work while the system was working. As for the rest everything was good: very very clean, great breakfast selection, descent complimentary internet access, free parking, good service overall. I have also had dinner twice at the hilton and the crab cakes are excellent !

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by chemdesables for Gaithersburg
Ask chemdesables about Hilton Washington DC North Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yale Feldman, General Manager at Hilton Washington DC North Gaithersburg, responded to this review
18 November 2011
Dear Chemdesables, Thank you so much for your recent review of our hotel. We are so pleased to hear you enjoyed your stay and were able to dine in to have our amazing crab cakes! It wouldn't be right to be in Maryland and not have good crabcakes and I am so glad you found ours to be excellent. I do apologize for the loud heater and will make sure it is attended to. We hope to see you soon.
Yale Feldman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hilton Washington DC North Gaithersburg also viewed

Comfort Inn Shady Grove
4.5 of 5 stars 117 Reviews
Gaithersburg, MD
Show Prices ABS:HotelCheckRates-d89424?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Courtyard by Marriott Gaithersburg Washingtonian Center
Show Prices ABS:HotelCheckRates-d602709?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
HYATT house Gaithersburg
4 of 5 stars 87 Reviews
Gaithersburg, MD
Show Prices ABS:HotelCheckRates-d217768?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 14 hotels in Gaithersburg, ranked by popularity »

Been to Hilton Washington DC North Gaithersburg? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Washington DC North Gaithersburg

  • Hilton Hotel Gaithersburg
  • Hilton Gaithersburg
  • Gaithersburg Hilton
Address: 620 Perry Parkway, Gaithersburg, MD 20877
Price range (per night):* INR4,697 - 11,128

Owners: What's your side of the story?

If you own or manage Hilton Washington DC North Gaithersburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Washington DC North Gaithersburg
Show the lowest price for this hotel (from our partners)
Show Prices