We had my wife's prescription of muscle relaxers taken from our room while we were out. We are concerned for a number of reasons. I called the hotel directly on the morning of January 2nd and spoke to the assistant manager, Jackie. I told here we had gone through all of our bags and my wife's purse after we drove back home as I did not want to wrongly accuse anyone. Even though my wife knew the pills were not where she had left them when we gathered up our things to check out. I told Jackie I would be returning up there next week as I have more work to do at the county jail and would be staying there again. I asked her to confront the folks that cleaned our room and give them the opportunity to return the pills anonymously and that if they did I would not fill out a police report. She was insistent about telling me I was mistaken and that there was no way anyone would have taken them. She said they search their bags daily. I said , I work at inmate facilities, if they can get things past the guards someone could surely get something as small as pills past them. She insisted I was wrong and said I did not have to stay there the next time and that I signed a waiver at check-in stating they were not liable for anything missing from my room. She then went on to tell me she felt it was an insult for me to suggest such a thing and that she was sure we had misplaced them somewhere else. I told her I felt it was in insult to me for the way I was being treated from her. I asked for the GM, she said he was not in, I asked for his name, she told me it was Keyur and that he was out of country and that she was sure he would agree with her and that she would be the one to handle this anyway. I feel she missed the point. I know the pills were taken from my room. My wife's name is on the bottle, she had several refills and it says so on the bottle. If I had got them back I would have destroyed them and gotten more. This is not about a loss as much as it is about the drugs being in the wrong hands.
Yes, my wife now knows she can not leave anything like this or of any value in the rooms from now on.
I will have the police meet me out there next week to fill out a report, not against Holiday Inn but so they can watch for these drugs being refilled by the wrong people.
In closing I will not stay there ever again, I do travel a lot and usually stay at Holiday Inn, this is the first time I have had this happen. I strongly feel Jackie needs to get some better management skills. I understand the need to protect company and co-workers but she was to the point of rude about her stance and automatically came to a split decision that I was wrong and that what I was suggesting was an insult.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 January 2011
Thank you so very much for taking the time to go onto TripAdvisor and give us more feedback about our property. Your insights and opinion have been very much appreciated by all of our staff. We would like to reitterate to you how dedicated and hardworking our housekeeping staff is here. They have been here each for almost five years and never once have they ever been accused of hotel theft such as this. Just last week the same housekeeper, Edvin who cleaned your room came to me with a $100.00 dollar bill that a previous guest had left in a room when they checked out. That is dedication, honor and integrity shown in a very large capacity. This situation you are refering to in regards to a missing bottle of pills is a simple case of misplacement. Our housekeepers have all been approached about this situation and are trained and understand the reprocussions that occur in dealing with guest lost and found.
The extreme in this situation is the idea that a hotel housekeeper could have smuggled the bottle of pills in places unbenounced to any managers here, like the inmates do in the county jails you work for. Our Spanish speaking housekeepers have now asked me to explain to them what muscle relaxers are, and have assured me if they for some reason come across the bottle they will make me aware. Our housekeepers are a part of our family and they are extremely honest and loyal to their jobs and they understand the consequences involved in hotel theft. They have been trained, and re-trained, and re-trained in the steps to take when guests leave behind even an empty pizza box in the room.
But, thank you again Mr. Chapman for all of your insights and we look forward to helping you further in your search for your missing bottle. Have an excellent day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC