I had planned the trip a month prior. Without realizing that that there was some confusion about my reservation the day that I arrived. I was told that my room was actually booked for the month PRIOR. And that they may not have any rooms available and if they did that I would have to pay the current price. (let me just say that this trip was crazy to begin with from the flights to the rental cars). After the manager saw that I was freaking out, she calmed me down and assured me everything would be alright. She told me to go grab some lunch and she would call me with details. She was right.. everything worked out great. I not only got my room but got the room at the cheaper rates. Ive traveled quite a bit and many managers wont go through the trouble of anything. I cant imagine checking into any other hotel when I visit Maryland again. thanks a bunch.
- Extended Stay America Columbia
