This Holiday Inn is not terrible, but it is definitely on the lower end of comparable hotels that I've stayed at. The hotel is an older style of construction, but it looks well maintained both outside and in. The lobby is pretty nice and the room had newer looking furniture and fixtures. The TV was good and this place had the best channel selection of any hotel I've stayed at; there were at least 60 channels including several HBOs.
But the reasons I felt that this place was pretty poor was basically because of a lack of service. I'm not referring to the employees, they were fine; I am talking about the lack of those things that just about every other hotel in this category provides:
-no microwave or mini fridge. I can't recall a hotel room at this category of hotel that didn't have at least one of these or at least a mini bar/fridge that I could put some stuff in.
-no free breakfast at all. This was a known before I booked the room, but it still sucks.
-no shuttle service to the local area.
-no elite extras at all. I stay at Holiday Inn properties a lot and am at their highest elite level, but that got me absolutely no extras at this place.
It seems like this place is confused: it looks and feels like a lower end business type hotel like a Hampton Inn or a Days Inn (that provide breakfast, fridge, etc), but it acts like a mid-range business hotel like a Marriott or a Hilton (that don't give any free extras). They are not even close to the level of a Marriott or Hilton, so I suggest they wake up and start giving the services that Hampon's and other similar places give.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 January 2012
Frank -
Thank you for the review of our hotel. As we have just come under new ownership and management we plan on addressing most if not all of the issues that you described in your comments. Hopefully, you saw that we have started on our guest room renovation. Beyond updating the aesthetics of the guest room, we are also adding refrigerators to all the guest rooms.
We are also in negotiation with area transportation companies to find an affordable option for area guest transportation. We have already secured a relationship with Apple Transportation to provide sedan service at a fee but we are also looking into our own shuttle for the local area and potentially airport.
I apologize mostly for the lack of an extra for your elite status. We do have a arrival amenity that is to be given upon checking in to the hotel. I will investigating as to why you did not receive this gift from us.
If you would like to discuss your visit in more detail, I can always be reached at 410.799.7500 or by email at jwarner@hicolumbia.com
Again thank you for your review.
Regards,
Jack Warner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC