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Holiday Inn Columbia – reviews, photos

3.0 of 5
7900 Washington Boulevard, Columbia, MD 20794
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Holiday Inn Columbia
Ranked #10 of 13 hotels in Columbia
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    8
    6
    5
    5
    1
Date Rating
São Paulo, São Paulo, Brazil
1 review
1 helpful vote 1 helpful vote
“People”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I was alone at the Holiday Inn hotel, but was very well received by all who work there, especially people from the hotel reception. Everyone was só linda, wants to help, they advised me placês to go.So envergonhe received me so well that the Hotel has become a special place for me. Especially Cristy,she was very very frendor, kind, she helped me a lot alo the times, and helped me not to feel alone .... she deserves to be praised for being a person so kind.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Carolina M about Holiday Inn Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hicolumbia, General Manager at Holiday Inn Columbia, responded to this review
12 March 2012
Thank you for the kind words regarding our people, especially Christy. I will be sharing your feedback with the entire team. We take great pride in the service to our guests and I am ecstatic that we were able to take care of you. Please let me know if you need anything in the future. We hope to see you again!

Regards,

Jack Warner
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Las Vegas, Nevada, United States
1 review
1 helpful vote 1 helpful vote
“This Hotel is the best. I am absolutely going back there”
5 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

I stayed there for 2 weeks and they treated me like a QUEEN. When I lost my ID, Ayaz & Antonio went out of their way to help me. The room was comfortable and clean. And they are renovating the hotel too. I will absolutely come back to this hotel. Its the BEST.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Georgina P about Holiday Inn Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hicolumbia, General Manager at Holiday Inn Columbia, responded to this review
1 February 2012
Georgina -

Thank you so much for the kind words. We thoroughly enjoyed your visit to the hotel and look forward to the next time you are here. When that time comes, I hope you will enjoy the new amenities and guest rooms!

Regards,

Jack Warner
General Manager
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Queens, NY
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“The Jury Is Out ...”
3 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

I stayed here over Christmas holiday. The outside, the lobby, and the room were all attractive and nicely furnished. I thought the bathroom made very good use of the space (for once it was nice not to have the door open up to the bathtub). However, the room did not include a mini-refrigerator, and the mattress was saggy and not very comfortable.

It seems, though, that there is a new ownership in place that is performing a multi-million dollar renovation of the property, which will include upgrades of the rooms and bathrooms. An agent at the desk believed that this would be finished by the summer.

I'd be interested in staying there again after the renovations. Until then, the jury is out.

  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TheGolfer72 about Holiday Inn Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hicolumbia, General Manager at Holiday Inn Columbia, responded to this review
5 January 2012
Thank you for your review of our hotel. We are definitely appreciative of the comments and feedback. I hope you will be happy to hear that we will be adding refrigerators to our guest rooms during our renovation.

We are very excited for the improvements to entire hotel that are coming. If you liked our current bathroom, you will be blown away with our new ones plus all the other changes we are doing.

We hope to see you again when your travels return you to the area!

Regards,

Jack Warner
General Manager
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Virginia Beach, Virginia
Top Contributor
65 reviews 65 reviews
Reviews in 49 cities Reviews in 49 cities
135 helpful votes 135 helpful votes
“Not too great.”
3 of 5 stars Reviewed 22 December 2011

This Holiday Inn is not terrible, but it is definitely on the lower end of comparable hotels that I've stayed at. The hotel is an older style of construction, but it looks well maintained both outside and in. The lobby is pretty nice and the room had newer looking furniture and fixtures. The TV was good and this place had the best channel selection of any hotel I've stayed at; there were at least 60 channels including several HBOs.

But the reasons I felt that this place was pretty poor was basically because of a lack of service. I'm not referring to the employees, they were fine; I am talking about the lack of those things that just about every other hotel in this category provides:

-no microwave or mini fridge. I can't recall a hotel room at this category of hotel that didn't have at least one of these or at least a mini bar/fridge that I could put some stuff in.

-no free breakfast at all. This was a known before I booked the room, but it still sucks.

-no shuttle service to the local area.

-no elite extras at all. I stay at Holiday Inn properties a lot and am at their highest elite level, but that got me absolutely no extras at this place.

It seems like this place is confused: it looks and feels like a lower end business type hotel like a Hampton Inn or a Days Inn (that provide breakfast, fridge, etc), but it acts like a mid-range business hotel like a Marriott or a Hilton (that don't give any free extras). They are not even close to the level of a Marriott or Hilton, so I suggest they wake up and start giving the services that Hampon's and other similar places give.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 3 more reviews by frank3355 for Columbia
Ask frank3355 about Holiday Inn Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hicolumbia, General Manager at Holiday Inn Columbia, responded to this review
5 January 2012
Frank -

Thank you for the review of our hotel. As we have just come under new ownership and management we plan on addressing most if not all of the issues that you described in your comments. Hopefully, you saw that we have started on our guest room renovation. Beyond updating the aesthetics of the guest room, we are also adding refrigerators to all the guest rooms.

We are also in negotiation with area transportation companies to find an affordable option for area guest transportation. We have already secured a relationship with Apple Transportation to provide sedan service at a fee but we are also looking into our own shuttle for the local area and potentially airport.

I apologize mostly for the lack of an extra for your elite status. We do have a arrival amenity that is to be given upon checking in to the hotel. I will investigating as to why you did not receive this gift from us.

If you would like to discuss your visit in more detail, I can always be reached at 410.799.7500 or by email at jwarner@hicolumbia.com

Again thank you for your review.

Regards,

Jack Warner
General Manager
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Rangeley, Maine
1 review
“Great place to stay, nice staff”
4 of 5 stars Reviewed 18 December 2011

I have absolutely no complaints about this hotel. The staff was very accommodating and went out of their way to meet my needs. Because they were renovating while I was there, they did not have a refrigerator in the room. Now, I am very particular about what I eat and therefore do not eat out a lot while travelling for business. I was faced with a dilemma because I bought food for the week and had no where to stash my perishables. The staff and management, however, kept a portion of my perishables in the kitchen refrigerator the week of my stay and whenever I needed to get it they promptly retrieved it for me no matter what they were doing at the time. Also, because I travel a lot, I am very observant about the cleanliness of the rooms in which I stay. One thing I have found that is common in nearly every hotel is that if you look carefully enough you will find blood spatter either in the room or on your way to the room. I am pleased to report that I found no blood present in this hotel. As I said earlier, I have no complaints about this hotel. I would stay there again.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask frank o about Holiday Inn Columbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hicolumbia, General Manager at Holiday Inn Columbia, responded to this review
22 December 2011
Frank -

Thank you for your kind words regarding our property! We are working hard to keep making our place even better for you. Please feel free to contact me regarding anything you may need. I look forward to seeing you again when you return to our area.

Regards,

Jack Warner
General Manager
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Additional Information about Holiday Inn Columbia

  • Columbia Holiday Inn
Address: 7900 Washington Boulevard, Columbia, MD 20794
Price range (per night):* INR5,937 - 9,298

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Holiday Inn Columbia
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