When staying in this area your options are fairly limited. I've stayed at many Holiday Inn Expresses, and this one is just a tad below average. The tips I can give are to stay away from the bottom floor or rear door rooms. The bottom floor rooms can be 'buggy' during the late summer like when I was there and the paper thin walls leave a lot to be desired. The end room near the door was especially terrible. As soon as I checked into the room, it was the first thing I heard, so I immediately transferred to a different room and lost my King bed. This is when I was placed into the bug room. I was told my staff this is common at certain times during the year. On a final note, don't ever let this staff tell you that you can't cancel a reservation before 6pm. It's a policy with this hotel chain, and they tried on 2 different occasions to not accept my cancellation request around 4pm both times. On a more positive note, the manager was so kind to keep me from walking next door to a competitive hotel when I was told my the front desk that they did not have any King rooms available. While walking out the door, I was called by the manager who overheard and told me to come back and she gave me the King Suite at the standard room rate. To be honest, this is what really saved me in coming back. This trip was for business and I expect to be back again.
Room Tip: Avoid the bottom floor rooms or near the door at the rear of the bldg where you park
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 November 2011
Thank you for taking the time to write a review, we apprieciate all feed back. I do agree with the room by the back door, it is annoying and my staff has been told to make this room the last room sold from now on. I am glad that I could rescue you from going next door. I hope your next visit is a more enjoyable and hope you have a wonderful holiday season. Angela Ferrell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC