It was nice to get a free room since I am a bingo player. The room was decorated nice but I could hear the people in the next room from us talking, the beds were the worst, and the pillows were hard! I stay in a lot of hotels and usually in the nicer hotels and time shares the beds are soft. I did like the view of the water and the TV but thats it. I would only stay again if it was free.

I had a very enjoyable and relaxing visit last weekend. Our room was a bit dated, but clean. The bed was comfortable, and the view was incredible (we had a waterfront balcony room).

Pros: The staff. We couldn't get over how friendly and accommodating the staff were. We were constantly greeted by the staff and they were always making sure that our needs were being met. Top notch service in my book! We also liked that we had a Keurig machine in the room and access to flavored creamers in the lobby. The free continental breakfast was nothing fancy, but it was good. As another reviewer noted, it is also great that they post quiet signs in the halls to help curb noise at night.

Cons: The biggest con for us was the free Wifi. It would let us connect via iPad or laptop, but the connection only lasted a couple of minutes before it kicked us off. There were two computers off of the lobby for guest use though, so I was still able to check my email.

Overall, a very pleasant stay.

Nothing special about it. I was expecting more. The location, the spa and restaurants are perfectly located but the room and service was a let down. This hotel has great potential...but it needs some work. It was nice to see the "quiet between 11-6 "sign on the floor.

My wife and I stayed at the Chesapeake Beach Resort & Spa because we were attending a friend's wedding there. Only that fact kept us from leaving after the first night.

Some highlights:
- We booked the room months in advance as part of a block package for the aforementioned wedding. Yet when we checked in, we were charged the normal rate. When my wife asked about the block rate, the desk clerk told us she had "no way of knowing" what block rate we'd been quoted--and thus couldn't honor the previous price quote.

- The elevators in the hotel were not accessible for use from the third or fourth floors for the duration of our stay. The hotel staff apologized for this (our room was on the third floor), but no other remedy was offered to mitigate the inconvenience. Such a lack of concern and/or customer-service orientation was to be a hallmark of our visit.

- During time spent at the establishment's Sunday brunch buffet, our room was not made up, though we had hung out the placard asking for service.

- Speaking of the buffet, the host staff and service staff--nearly to a person--displayed a lack of professionalism. The hostesses offered not time frame for my wife and I to be seated when we arrived. They then seated another couple ahead of us, as well as two parties of five or more. When our name was finally called, our hostess left us waiting at the stand while she, another hostess and a server debated a seating issue. When I inquired about our being seated, the hostess replied, tersely, "I'm taking you now."

- During our meal, I witnessed other such indications of poor service--including a nearby customer who had to inquire about getting his change after waiting for 10 minutes. I also had a the misfortune of being seated next to the service bay, and was thus subject to overhearing the wait staff make snide observations about the customers.

These direct experiences, plus several I personally witnessed while enjoying coffee in the lobby on successive mornings (e.g., a desk clerk telling a customer phoning to inquire about purchasing a gift card that "the person who does the gift cards isn't in, and I don't know when she'll be back so I can't help you") lead me to conclude that there's a systemic problem with this property's staff and its training. Which is a shame, as the rooms were quite nice and seemed clean, and the food itself was very good and of good quality. It was the human factor that ultimately soured the experience for us. We will not be returning.