“Utilitarian hotel. Not special :-\”
I've heard about how nice this hotel was for years but never had the opportunity/occasion to go or stay there. Last week, I spent 3 nights there on business and found it to be only average at best. I arrived at 6:30 am and despite there being staff at the door, no one came to the car to offer to help me or see if I was checking in. So, I go to self park, struggle in with my bags and computer, etc. (take your wheeled bags) walking past male staff who looked at me like "dang that crazy woman should have made two trips or needs wheels on her suitcase," sigh. I get to the front desk and their computer system was down and they couldn't make me a room key until Noon, so security had to let me in. Rather than having to wait on security to let me in my room after breakfast and registration, I lugged my meeting materials with me for the day. At lunch, I went to change my room -- I didn't like the location and the toilet didn't work.... or so I though... (it took 4 flushes to empty the waste from the bowl) and the front desk lady walked me to my 1st room to gather my belongings and make the switch. Of course her keys didn't work and we had wait on security to let us in. Sigh! I get to my new room -- better location and the toilet still took multiple flushes to empty waste! UGH!
At the end of the day, I went to the room and examined the toilet. They had some sort of water saving device installed, so I just left the top off the toilet and raised the water saving device each time I flushed and the toilet operated correctly... 1 flush, waste gone. I also hate it when your room is never fully replenished when they clean it. Like since I was checking out the next day, I might steal some towels so I'm not going to give you all the towels you had when you arrived. I just hate the implication. And yes, I did leave a tip for housekeeping. Other than that and no offer of help when departing the hotel, my stay was uneventful. I probably wouldn't recommend this hotel. But if you stay there, it will be just ok. Good for an in/out business trip.
The only above average point was that the room service folks were nice and helpful. They were also willing to change the plate (switch veggies and add chicken vs. pork) to fit my taste. I appreciated that, and the food and server were great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC