My sister and I stayed here in August for 2 nights while we were tying up loose ends before my September wedding in Maine. I had stayed when it was under different ownership and, although it was a budget motel, it was clean and the owners were friendly.
When we checked in, I looked at the room and, although it wasn't the Ritz, it was clean and no bugs so we stayed. The pool was green so we couldn't use it but figured that we wouldn't have time anyway.
We stayed 2 nights. It wasn't that bad but I wouldn't stay there again because it had just gone downhill.
Then, 3 weeks ago, I got a surprise $179 charge on my card from Tallwood. Apparently, when we checked out they never "checked us out of the system", according to Adeel. I was charged $95 at the end of August and then, in mid October, I see another charge for $180 on my card. I called the office and spoke with Adeel who argued with me and threatened to hang up on me if I didn't stop talking. He did not believe me so I faxed over the statements to prove to him that I was over charged - never mind the fact that he charged the card without calling me to let me know that he had not charged the correct amount in August. He was supposed to have the charges reversed TWO WEEKS AGO and still nothing. And now, no answer when I call.
Unprofessional does not even begin to describe the owners of this motel. I wouldn't stay here for free. And now, I am going to start disputes with the credit card companies, a letter to the BBB, and to the Chamber of Commerce. What an ugly mark on a beautiful city.
- Tallwood Hotel Wells
