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Hampton Inn Watervile / Augusta – reviews, photos

2.5 of 5
425 Kennedy Memorial Drive, Waterville, ME 04901
Hotel amenities
Hampton Inn Watervile / Augusta
Hampton Inn Watervile / Augusta
Hampton Inn Watervile / Augusta
Hampton Inn Watervile / Augusta
Hampton Inn Watervile / Augusta
Hampton Inn Watervile / Augusta
Ranked #2 of 6 hotels in Waterville
4.0 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    18
    21
    2
    2
    1
Date Rating
Irvine, CA
Top Contributor
112 reviews 112 reviews
Reviews in 54 cities Reviews in 54 cities
57 helpful votes 57 helpful votes
“good hotel”
4 of 5 stars Reviewed 22 October 2011

I stayed here while attending a meeting at Colby College. The hotel is clean, bright and comfortable as was the room. The internet service was complimentary and fast enough. Two things marred the visit: The maid sprayed so much air freshener in the room that my eyes started to water. I opened the window for a day which solved the problem. Secondly, the breakfast was not particulalry good and choices were limited. One morning we had a large tray of scrambled eggs uniformly in pea sized pieces together with sausage gravy which did not look appetizing. If you stay here, eat breakfast somewhere else in town.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bblumberg about Hampton Inn Watervile / Augusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInn2001, Director of Sales at Hampton Inn Watervile / Augusta, responded to this review
22 December 2011
Thank you for your review of the Waterville Hampton Inn and taking the time to write about us. We appreciate all the feedback that is given to us and we use that feedback to implement any changed that need to be made at the hotel. We take your feedback as a guest at the highest priority. I apologize for the irritation of the air freshener and I will pass the feedback on to the Manager of Housekeeping. If I may add a suggestion for the future: when making a reservation please tell us not to use any fresheners in the room and the executive housekeeper will ensure that none were used. The breakfast items are unfortunately a Hampton Brand standard down to what brand we use. I will provide that feedback about the eggs and sausage gravy to National Hampton Brand team to look at when reviewing items for the breakfast. I hope to see you on your next trip to the Hampton Inn.
Thank you again for your feedback.
Best Wishes,
Nikki Desjardins - Director of Sales
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Honolulu, Hawaii
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“The best value for a hotel at this price point”
5 of 5 stars Reviewed 15 October 2011

Although this area is a little off the beaten path, this Hampton Inn makes driving the extra miles worth it. Town has many amenities and the employees at this location may be the friendliest and most helpful in the state. With sparkling clean rooms and a budget friendly price I don't think you can do better than this.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pleilani about Hampton Inn Watervile / Augusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInn2001, Director of Sales at Hampton Inn Watervile / Augusta, responded to this review
22 December 2011
Thank you very much for your review of the Waterville Hampton Inn and our staff. I am so happy to hear that you were pleased with your stay. We are proud to have the staff we have and we have been fortunate that our staff has been with us for some time. The front desk employees have been here at least 6 or more years and know the Waterville area and our guests very well. I cannot thank you enough for your fabulous review of our hotel and I hope to see you on your return visit.
Best Regards,
Nikki Desjardins - Director of Sales
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RI
Top Contributor
51 reviews 51 reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
“Typical Hampton Inn”
4 of 5 stars Reviewed 13 September 2011

As far as we could see this is the best hotel in the area. I'm not sure why it is rated number 2. This is a very nice Hampton Inn, the entire hotel is very clean and new looking. We had a very comfortable king bed, sofa with a fold out bed (did not use) and a very large bathroom with plenty of towels. The pool area and the pool were nice and warm. We were a little surprised not to see a hot tub, but the warm clean pool made up for it. Staff was friendly and helpful, no issues there. If we are ever in this area again we will stay here. I would say the only con would be the cost. We paid $160 which seamed high for this area for a Hampton Inn.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Ask bs_cb about Hampton Inn Watervile / Augusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInn2001, Director of Sales at Hampton Inn Watervile / Augusta, responded to this review
15 September 2011
Hello Sir/Madam
Thank you for your review of the Waterville Hampton Inn. We appreciate your feedback as it is very important to us as we strive to be the best hotel in and around Waterville. I am so happy to hear you enjoyed your stay and we thank you for your business. We will be undergoing a big renovation of the hotel in the upcoming months, unfortunetly we will not be adding a hot tub, but the pool will still be clean and warm. The next time you are in Waterville, I look forward to you staying with us again.
Again thank you so much for your comments,
Best Wishes,
Nikki Desjardins- Director of Sales
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Quebec
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Watch out for Tax Recovery & Service Charges”
2 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

We booked a week out, a one night stay at this hotel. We booked directly through the reservation centre for Hampton Inns and paid up front. Rate was $165.00 plus $40.80 in Tax Recovery and Service Fees. The hotel itself was typical, clean, pleasant, met the standard Hampton Inn level. The following morning, a paper bill was under our door. I noticed the rate was $151.70, with $10.62 in sales tax. There were no Recovery charges and Service fees. I challenged my $205.80 USD credit card charges at the Front Desk before leaving. They said that I needed to call the reservation centre, which I did later. The front desk clerk indicated that their records showed that the reservation was a prepay through Expedia. I was pretty sure I had reserved directly but sadly didn't have a print out of the confirmation. In fact, the paper bill slipped under my door was for the same room, but for a different reservation, despite the same name and same room number. When I called the Hampton Inn reservation centre for an explanation, not so much on the room rate, but on the tax and service charges on my bill but which were not reflected in this paper bill, the agent, Bob, was not able to explain this. My conclusion is that I paid an extra $30.00 for the services rendered by the in house hotel reservation system which clearly does not apply when booking through Expedia or an equivalent.
Moral of the story, beware of Tax Recovery & Service Charges... .which mean very little, except just more money in the company's pocket. Unless someone can give me a good explanation, I effectively paid $30.00 more that night on my room rate than I should have.
Of course, I have no recourse. I did agree to the amount and didn't question the additional fees over and above the room rate, thinking that the Hilton Group is fair and equitable, but now I question this assumption since clearly not everyone has to pay this additional Tax Recovery and Service Fee. I repeat, beware of Tax Recovery & Service Charges... they were the equivalent of an increase in the room rate for an equivalent room, same night, of 20%

  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask Kathryn B about Hampton Inn Watervile / Augusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInn2001, Director of Sales at Hampton Inn Watervile / Augusta, responded to this review
15 September 2011
Hello Madam,
I want to thank you for comments and I have read your review carefully and looked at your hotel reservation. After looking into this, I discovered that your reservation was made through Expedia a third party vendor. I do apologize for the confusion with third party merchants, it is very confusing. At the hotel, we do not have any additional tax recovery or any service charges. These charges are from Expedia. Expedia gets discounted rates through the hotels and I am unsure what additional charges occur through booking with them. Again, I sincerely apologize for the confusion this caused and I am hopeful that you will stay with us on your next return visit to Waterville.
Best Wishes,
Nicole Desjardins- Director of Sales
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Best Hotel Close to Colby College”
4 of 5 stars Reviewed 5 September 2011 via mobile

This was our Second stay at Hampton Inn. King room was quiet, spacious, comfortable and clean. Front desk staff friendly and effecient with check on.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bosduo about Hampton Inn Watervile / Augusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInn2001, Director of Sales at Hampton Inn Watervile / Augusta, responded to this review
15 September 2011
Hello Sir/Madam,
Thank you for you positive review of the Waterville Hampton Inn. I appreciate the feedback as your comments assist us in being the best hotel. Your comments mean a lot to us and are taken very seriously. I thank you for taking time to write a review about us and your business.
I look ofrwadr to seeing you on your next stay. Thank you again.
Best Wishes,
Nikki
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Additional Information about Hampton Inn Watervile / Augusta

  • Hampton Inn Waterville
  • Waterville Hampton Inn
Address: 425 Kennedy Memorial Drive, Waterville, ME 04901
Price range (per night):* INR8,164 - 12,414

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