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Econo Lodge South Portland – reviews, photos

2.0 of 5
80 John Roberts Rd., South Portland, ME 04106
Hotel amenities
Econo Lodge South Portland
Econo Lodge South Portland
Econo Lodge South Portland
Econo Lodge South Portland
Econo Lodge South Portland
Ranked #10 of 12 hotels in South Portland
3.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    4
    11
    11
    4
    13
Date Rating
Sambro, Nova Scotia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Decent value, would stay again”
3 of 5 stars Reviewed 6 March 2011

The room quality was good, much better than the Motel 6 locations we've stayed in while in Massachusetts. It was a bit noisy at times but nothing so serious I wouldn't come back again. The upper floor has a patio type walkway and the cleaners carts created quite a rumble early in the morning while they were being pushed. We were awake anyway but it would probably wake a lighter sleeper. Good location and the pricing for this time of year was quite decent.

  • Stayed March 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask harnishl about Econo Lodge South Portland
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St Thomas
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Just fine for one night”
3 of 5 stars Reviewed 5 November 2010

Driving through town and looking for a cheap place to stay for the night, we found this Econo Lodge.

The staff was friendly and even helpful when I inquired about a lower internet rate.

The room was adequate and clean; even had a fridge.

The water was hot in the shower.

The breakfast was just as advertised. Hot coffee, juice, cereal and danish.

Located behind a mall. Seemed safe and quite.

For one night and the price; Econo Lodge was just fine.

  • Stayed October 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask budahhfly about Econo Lodge South Portland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Pretty nice, excellent service”
3 of 5 stars Reviewed 24 August 2010
1
person found this review helpful

This Econo Lodge was pretty nice; a lot nicer than the Econo Lodge than we stayed at before in South Portland, and much better than the Days Inn in Danvers, MA (near Salem). The balcony level floor is made of wood planks, so pulling your luggage makes an annoying clunk-clunk-clunk sound.. It's not next to the highway (thank goodness), because our previous hotel was, and it was very noisy.

We were accidentally given the smoking room (the front desk person said that's what we reserved), but we were able to switch to a non-smoking room quite easily. The bed was comfortable; mattress wasn't too soft or firm, and sheets were soft. The non-smoking room looks remodeled, clean, new(er) TV/fridge cabinet and microwave. There was a newer side table, which was round, as opposed to the square one like in the other room, which was lopsided. In the bathroom, though, the staff had provided an anti-slip rubber mat to put in the tub, and the underside of the mat was gross (dark red/brown, like mold).

The price was very good..we paid about $90 after tax (we booked on Expedia).

The service was excellent! I had to print out a shipping label for a package I had to send; the lobby computer (which was hooked up to the printer) was down. At first, the front desk person just told me (when I asked) if there was a Kinkos or Staples nearby (there was a Staples), but after I went out to the car, and just as I was about to pass the lobby part of the building, she was standing outside, telling me that I could use her computer to print out my label. (Also, she didn't charge me for it, which they normally would, if you printed anything in the lobby other than a boarding pass.) Since my package was getting shipped by US Postal Service, she said I could leave it with her (the postal carrier picks up packages--daily, I assume, as at many other hotels).

  • Stayed August 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Simcoe, ON
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“HORRIBLE”
1 of 5 stars Reviewed 24 August 2010

We stayed one night - it smelled like cigarette smoke and there were people partying above - called the front desk - no one answered - horrible experience overall - don't stay here if you have a choice!

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Poor customer service and hotel misrepresented via online pictures”
1 of 5 stars Reviewed 17 August 2010

Upon arrival at the Econo lodge I was advised that our cost would be thirty nine dollars more then I was quoted on the phone. When I explained this at check in, she advised me that it was not her issue and that the price was 248.97, she then pointed at a phone on the wall and told me to call the number I called the night before. I explained that since I was speaking to an employee the evening before and there was a discrepancy was it not her place to fix the issue or provide a resolution.
she then indicated it was not her issue as the person I spoke to was not an employee, complete lack of ownership on her part. I called the number and spoke to an agent who said they would look into it.

They put me on hold and found the prices that I quoted and advised that they would contact speak to the person at the hotel. They called the individual at the desk and explained what the rate should have been, and then the individual at the hotel advised them that this did not include the two additional people that were in the room. I pointed out that I was not advised of these additional charges, they advised that the rate would stand.
Upon arrival at home I reviewed the email that I received as confirmation and the rate was 244, compared to the rates we were charged of 248.00 both which were different then the rate provided over the phone.
Not only was it disappointing to have such poor customer service and false expectations set, the lodging was completed misrepresented by the pictures online.
Over the two days that followed I found the staff to be dis-engaged with their role, and unfriendly at best.

  • Stayed August 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Econo Lodge South Portland

  • Econolodge South Portland
  • South Portland Econo Lodge
Address: 80 John Roberts Rd., South Portland, ME 04106
Price range (per night):* INR4,257 - 9,466

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