Stayed here on Nov. 11 & 12, 2011 for a three day shopping excursion in Bangor. I found it a benefit to have the full breakfast as it saved time not having to wait in a line at Denny's and then wait for service. Rooms are clean and beds are comfortable. There is no coffee maker in the room but coffee is available in the lobby in take-out cups with covers as is an ice machine. Sink is in a separate area from the toilet and tub. Fan was very noisy and on the same switch as the bathroom light so it wasn't an option to shut the fan off.

The University Inn is one of the worst hotels that I have ever stayed at. I was assigned to a room (#101) that is directly beneath the only stairwell in the building. All night long, I had to listen to guests walking up and down the stairs. With all of the times that I got woken up, I barely got more than 2 straight hours of sleep.

The next morning, I asked the lady at the check-in desk if it would be possible for me to switch rooms. She said that there was one guest who hadn't shown up the previous night, so she would let me switch if he didn't come by a certain time of the day. She seemed optimistic, so I felt reassured that something might change.

However, when I stopped by the desk later in the day, I was told that they had sold the extra room and now there are no other rooms! Apparently, the previous lady at the check-in desk hadn't told the new lady that she had promised us the room. Ugh. If there was a single other hotel in town with a vacancy, I would switch right now (even though I'd get stuck paying for two rooms).

I used to really like this place and stayed here when visiting my daughter at college, as well as business trips to the region. The prices were reasonable and the location is very convenient to the college. The current owner, however, has made it much less friendly, After a remodel, the prices went up and the owner became rigid. I have 3 issues:

1) We had a very sudden death of a close family member the first night of our 3-night stay and needed to leave a night earlier than planned to fly back. Despite more than 24 hour notice, the owner wanted to charge us full-price for the night we needed to cancel, because we had already "checked-in" and it was graduation weekend so the prices were higher. This, in spite of allowing someone else to cancel a reservation right in front of me who had not yet checked in. Very callous. It is clear that this owner cares much more about making money than doing the right thing...which is sad. On this point alone, I would NEVER stay here again and put money in the pocket of someone so cold and uncaring.

2) During the summer, there is an open bar at the pool and community members come to the pool to party. This is fine for a large hotel Vegas. But, this is a small hotel in a small town in Maine. If you want a nice quiet room, or a relaxing swim, this could be an issue. On the other hand, if you want to see doughy pink people with back tattoos, this could be your place!

3) The jack-up prices for special events like graduation. While this may not be that uncommon (supply and demand and all of that), I still find it a bit sleazy. That could be just me.

The rooms are as the other reviews say: Well appointed and spacious. Except for the owner, who always seems to be on the phone being a mover and a shaker in the vibrant business world of Orono, Maine, the staff has always been wonderful, although not able to make decisions on their own when flexibility is needed. While the property is fine for its age, I would not stay here again because of the owners attitude and priorities.

We were here for a family wedding... not a fancy place, but clean and comfortable. Breakfast was much better than most. They accidentally billed me twice but fixed it immediately when I called them and were very apologetic. I will definitely be back!