Gray's does have nice, rustic sites, and nice cottages. However, on our second night, we arrived back at our cottage to find it full of big, black ants. They were everywhere - on the pillows even! We had not left food out and could see no reason they had invaded the cottage. We had to wake the owners up, who gave us a can of bug spray and promised to bombe the cottage the next day. The spray didn't relieve the problem and my 6-year-old grandson, we felt, shouldn't be around the fumes. So we had to find a nearby hotel at 11:00 at night, then grab what we could quickly and get out. We were up half the night, barely slept, then when we called to ask the owner to let us get our things out before he bombed, found he had already bombed. We had to stay away for hours, then when we came back, we had to take all of our clothes and bedding to the laundry. We also had to throw away some things that weren't covered when the bombs were set off.
Meantime, my two daughters were worried about bringing their young children up to join us at the adjacent campsite we had paid for for them as they were worried, especially about my 6-month-old grandson being around the chemicals used to kill the ants. The owners categorically refused to refund ANY of the money for the campsite. Once we had the cottage cleaned up and the fumes had dissipated, and after reading the label on the bug bombe that was used, we felt it would be safe for my grandkids after all. So my daughters packed for their trip from Connecticut that they planned for the next day. THAT night we came back to the cottage to find another tent set up on the site we had already paid for and which we never confirmed with the owners that we wouldn't be using. They never once tried to communicate in any way to any of us to see if we no longer needed the campsite. So, while refusing to refund our money, they at the same time rented the site out from under us to someone else.
When we asked them about it, they didn't even apologize or act as if they'd done anything wrong. Instead they offered a site to my daughters and grandkids that was right next to the garbage area and far away from both the cottage and the bathrooms! Anyone who's camped with young kids knows you need to have a bathroom available and close by! The attitude exhibited by the owners and especially by the older woman with the Southern accent (who should never be allowed to deal with the public as she was totally arrogant and down her nose with us in any dealings with her) was definitely not that of someone who wants a return visit. It's sad that our vacation was spoiled in these ways because we had had good experiences the previous two years we were there. But after the extreme stress and the arrogant attitude of those in charge, we wouldn't go back there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 April 2012
We understand that you enjoyed our property, but were unhappy with our response to your situation last July.
We hope you understand that, like you, we do not know why the ants came in on your 2nd night at the cottage. We had not had them prior to that date nor did we have them any other time during the season. Sometimes nature has a mind of it's own; something we can't anticipate.
I can say that Mr. Gray went & purchased the ant repellent early the next morning & set it up in the cottage while you were gone. We had spoken the night before & understood that you wanted us to take care of it right away.
Next we had people go in & clean surfaces of any residue.
Also, after checking in my book, I see that we did write out 2 checks to you while you were here. One, on July 6th, for the loss of one night at the cottage of 171.00, which should have more than covered the motel 1/2 mile from us where you stayed, & the 2nd one for 79.18 July 8th for the tent site that you cancelled over concerns of residue from the ant bomb. Both Mr. Gray & I did clearly hear that you no longer wanted the site. We did happen to rent it at the last minute to another camper & told them what site it was. When you informed us about your change of mind all we could do is offer a different tent site, which is also a nice tent site & just as close to the bathhouse as the other site was. People are pleased with this site all summer long.
We then discovered, as you were checking out, that the sliding screen at the cottage had been ripped. We check cottages after each rental & it had not been like that prior to your arrival. We then charged a 40.00 fee to repair the screen at which you objected & refused. I, Suzanne Gray, was called out to the office & tried to explain our policy. You were unhappy with our fee for the screen repair so I waived the fee.
We do try hard to rectify any problems that may arise on people's vacations. We know that this is your vacation & we want to make you happy.
Thank you for this opportunity to respond.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC