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The Charles Inn – reviews, photos

2.5 of 5
20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
Hotel amenities
The Charles Inn
The Charles Inn
The Charles Inn
The Charles Inn
The Charles Inn
The Charles Inn
Ranked #18 of 22 hotels in Bangor
2.5 of 5 stars 68 Reviews
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68 reviews from our community

    Trip type
Traveller rating
    7
    18
    14
    8
    21
Date Rating
nova scotia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“disillusioned”
2 of 5 stars Reviewed 27 October 2011

Not at all what was expected from the pictures and ads for this Inn. VERY tired, poor mattresses, dim lighting, and set in the heart of the pub/bar scene makes for a very long and uncomforable night. Draperies hanging off rods, rotten window frames, filthy carpets can not be compensated by the clean bathroom. We received clean towels daily, but our room was missed to have garbage removed! Breakfast looked fine - but if the rooms were any indication of the kitchen ........ well, we didn't bother to have any. Not worth the money.

Room Tip: the rooms facing the street are NOISY - bars all around
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  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask easterncanadashopper about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottetown, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A real hole in downtown Bangor”
1 of 5 stars Reviewed 25 September 2011
2
people found this review helpful

The hotel smells old ... it is old and has not been updated. The window air conditioning units are insufficient to keep our room cool and sound from the bar next door was enough to keep us a wake until the wee hours of the morning ... and then there was the police and fire sirens at 3:00 am ... just after we had fallen asleep. A $100 per night is far too expensive for these rooms ... you would do much better to sleep in your car.

Room Tip: Don't choose any room.
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PoppleRock about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Senior Reviewer
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14 helpful votes 14 helpful votes
“Very disappointing”
2 of 5 stars Reviewed 25 September 2011
3
people found this review helpful

My husband and I traveled around New England for 11 days. We were in Bangor for the Tommyknockers tour, and decided to stay for a night. We had read the TripAdvisor reviews for the Charles Inn and were not expecting to be blown away, but were hoping that the hotel would be "aged" in a good way. We had very low expectations, and the lobby seemed nice enough. I did not find the woman who checked us in overly friendly, or even helpful. When we got to our room, disappointment set in. The TV was very old, and only got 5 channels. The bathroom was dingy and the fan (connected to the light) was incredibly loud. The room was in dire need of a new paint job, and just felt dingy & dirty. The bed was horrible. We kept rolling to the middle of the bed, and we were only given one threadbare cased thin pillow each. I had to sleep with a blanket under the pillow to ensure I wouldn't wake up a with a sore neck. It is apparent that even though the owners display expensive art in their lobby, guest comfort is not a concern. Then again, if a painting for $3500 was sold, I guess they could paint a room and get some new pillows. I felt gross, stiff and groggy the next morning. the continental breakfast wasn't great either. The bagels were dry and they didn't have any water (sounds like a strange complaint- but it's a challenge to stay hydrated when you're on the road for an extended period of time). The Irish pub across the street was fun. We had a good time talking to the bartender and some of the regulars, but all in all, we should have done the tour and headed to our next destination skipping a night in Bangor all together.

Room Tip: pick a different hotel.
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  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask smarties79 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Wonderful People”
4 of 5 stars Reviewed 14 September 2011

We had a wonderful time at this hotel- it's old, clean and in the center of town! The owner was wonderful! We usually stay in a chain hotel when we're in the area, but this was fantastic! We loved the resident Pug!

Room Tip: Tell them if you have dogs- they have special rooms and they're nice and clean!
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  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask haldane42 about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Dim but adequate”
3 of 5 stars Reviewed 12 September 2011

It's poorly lit and poorly furnished, but clean and functional enough. Everything about the place is slightly odd, but not terrible. Friendly enough staff. At one point my bed broke, but they came and fixed it within an hour. Breakfast was pathetic. So, mediocre but fine.

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lfogg about The Charles Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Charles Inn

  • Charles Hotel Bangor
  • The Charles Hotel
Address: 20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
Price range (per night):* INR6,503 - 8,726

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