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Isle of Capri Hotel and Casino -Lake Charles – reviews, photos

100 Westlake Ave., Westlake, LA 70669
Hotel amenities
Isle of Capri Hotel and Casino -Lake Charles
Isle of Capri Hotel and Casino -Lake Charles
Isle of Capri Hotel and Casino -Lake Charles
Ranked #2 of 2 hotels in Westlake
3.0 of 5 stars 68 Reviews
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68 reviews from our community

    Trip type
Traveller rating
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Date Rating
Houston, TX
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“OK, but not great”
3 of 5 stars Reviewed 23 January 2012

This is a review on the Inn, which is the hotel across the parking lot from the casino.

The rooms have been recently renovated, which is a plus. However, they NEVER have the room type you reserve available. We tried to check in at 2PM on a Thursday, and were told the room type we reserved was not available (king/non-smoking), but we could come back at 3 for that room type, or we could take a queen room now. That's fine, since check in is not until 3 anyway. So we decided to wait. Went back at 3, and were told there were no king non-smoking rooms available and would not be available at all. THis is the same story every time. They NEVER have king non-smoking rooms. Why would the person at 2PM tell me they would have one at 3, but then at 3, they did not and would not have any?

The rooms themselves are OK, nothing fancy. They've been remodeled recently, so are nicer than they used to be. There's a flat screen tv with decent cable, a coffee maker with pretty awful coffee, and the lighting is good. Beds are OK too.

The walk from the casino to the hotel only takes 3 minutes, so it is not inconvenient. It was raining one day, and they did have a van running back and forth, so that was handy.

There is no restaurant on site, so if you want a late night snack, grab one before walking over. Also, the pool and fitness room are in the main Tower/Casino complex, but you do have access to them.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ehall about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
1 review
1 helpful vote 1 helpful vote
“Just returned from a 2 night stay and I am 5 thumbs up!”
5 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

My wife and I went over for a 2 day get a way over the Holidays and had a wonderful experience. We stayed in the Inn across from the Casino, and the rooms were spotless, the staff was friendly! The Casino was a blast, with the dealers making the experience wonderful!.

Thanks to everyone at the property who made our experience memorable!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask B M about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TX
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Clean & Friendly”
5 of 5 stars Reviewed 13 December 2011

Stayed in the Tower. Clean room loved the whirlpool tub will be back again.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rebingtx about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Isle 10X better than Inn across street!”
2 of 5 stars Reviewed 10 November 2011
2
people found this review helpful

Started off at the Inn at The Isle and was the worst place I have ever been in. Stains on carpet, dust caked between floor and wall, in bathroom on floor had hair (both long and from the other part of anatomy yuk) and dirty napkins under curtains. Staff was indifferent, gave me key to look at another room which was no better. She then offered room at the Isle across street for 10$ more per night although she didn't know what those rooms were like(she didn't care about much about anything really). The Isle was worth more than 10$ more per night. Overall If not for the conference I went to there to see friends I would never go back to Lake Charles for anything.

Room Tip: Stay away from here unless you are addicted to gambling!
See more room tips
  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Carl L about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
14 December 2011
I am very sorry that you experienced such poor conditions at the Inn during your visit in November. This is certainly not typical of our housekeeping or of our staff, as we strive to provide our guests with a clean, safe, friendly and fun environment when they visit the Isle of Capri. The issues have already been addressed and I would expect you to have a much better experience on your next visit. I understand you were here for a conference and don’t normally come to the Lake Charles area; however, if you are ever in the area, please call me personally and I will attempt to restore your confidence in the Isle of Capri.

Paul Hutchens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Top Contributor
107 reviews 107 reviews
Reviews in 49 cities Reviews in 49 cities
63 helpful votes 63 helpful votes
“Poor Service, Dirty, Run Down”
2 of 5 stars Reviewed 15 October 2011
3
people found this review helpful

We stayed at this property for two nights and this review is to help you make a better choice. The people at the reception desk are mean and unpleasant. There are no smiles and no thank yours happening at that front desk. We needed another key and that produced a snarl from the lady. We asked for directions nobody knew anything and their was no effort to find out. I asked for brochures on activities in the area and they sent me to another property to get them. We swam in the pool one day and I ended up with four huge welts on my arms from leaning on the side of the pool wall and getting ant bites. The pool area is disgusting. Large birds are everywhere and so are their feathers, and poop. You can't use the chairs. Housekeeping left wet towels on the floor. Two lights did not work. The buffet had a pleasant and kind Asian lady that served our table and she was the bright spot. The lady that takes your money had the same attitude as the front desk personnel. The people that serve the food at the pasta and carving station are grouchy. The food is very low quality at the buffet.The casino was fine. The dealers were a mix of good to poor. There is no way I recommend this hotel/casino. Stay some place else, eat someplace else and maybe go to gamble for a few hours in the evening.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask gatorcane about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
2 November 2011
I apologize that you were disappointed with your recent stay at the Isle of Capri Hotel and would like the opportunity to discuss your visit in further detail. For the most part, our 1,200 team members strive to provide our guests with a clean, safe, friendly and fun environment. Other than your indication that you have a good time in the casino, it appears you did not experience the type service our guests normally receive.

I apologize we let you down and hope you will let us try to make amends for your poor visit.

Paul Hutchens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Isle of Capri Hotel and Casino -Lake Charles

  • Isle Of Capri Westlake
Address: 100 Westlake Ave., Westlake, LA 70669
Price range (per night):* INR5,225 - 10,560

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Isle of Capri Hotel and Casino -Lake Charles
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