After a long exhausting day of hosting my grandfather's 88th birthday, after driving from Austin, Tx, I fell into the hotel bed anxious for rest, just to be awakened within the hour by water dripping in my face from a leaking roof. I was so exhausted, I didn't feel like I could pack up and get another room, so I got a 12 oz cup and put it under the leak and rolled over to the other side of the bed. I ended up having to get up and dump the cup out once. My son, who was in the other bed woke up and saw the cup and didn't realize what it was for, so he moved it. I woke up again with my clothes damp and the bed wet. It had stopped raining, therefore the leak had stopped dripping, so I just rolled further over and tried to sleep. I told the front desk the next morning when I checked out and the lady apologized and said I should have called and asked for another room. I was just too exhausted to go through that at 1 am. She said she would adjust the rate and I was satisfied. I didn't really look at the receipt until I'd left. She took a dollar off for each night! That was outrageous. I went back to the hotel and slapped two dollars on the counter and told her that was just too insulting. She said that was her lowest rate! I would think that would be the lowest rate for a room that didn't have a leaking roof! I will never stay at a Best Western again. I also told every one of my out of town relatives about the experience and I'm sure none of them will ever stay at a Best Western either. I will continue to tell everyone I know that Best Western is not a good place to stay.

An all around unpleasant experience and here's a few of the reasons why:

1. A confirmed guaranteed reservation (by credit card and telephone) was not honored as to accomodations.

2. Motel is older and is not aging gracefully (in dire need of internal refurbshing and deodorizing.)

3. Located in a noisy environment near RR track and Hospital (trains, emergency vehicles.)

4. Continental breakfast is a farce and consisted of a green banana, day old plain doughnut, stale cereal (can you believe no milk?), with coffee that tasted like gasoline.

5. So called refrigerator in room made no ice overnight and....

6. Second floor ice machine not working (requiring search of entire motel for ice.)

7. No elevator anywhere to second floor for those who can't climb stairs.

8. Desk clerk on duty at check-in inept and attempts to contact reservations manager were unsuccesful (never returned calls.)

There is more but I think you get the picture..

Worst mistake I will ever make. The hotel is old and it can be seen in the rooms. The service was aweful. If you are ever in the West Monroe area please take my advice stay somewhere else.

May not be as new as some of the other hotels in the area, but the best place for the money in my opinion. For what a regular room costs at some of the others, you can get a king suite complete with loveseat (hideabed), recliner, TWO tv's, wallmounted hairdryer that does NOT fry your hair, separate closet, ceiling fan, microwave and frig! VERY comfortable, affordable, pleasant personnel, exercise room, continental breakfast with GREAT coffee, VERY clean and QUIET! HIGHLY RECOMMENDED!