January 11, 2012: We were exhausted and hoped to find a nice hotel for the night. This hotel has a lovely exterior and lobby, so what could go wrong! We checked into the last room available and were very happy just to have a place to sleep. The staff were very warm and kind. The room, however, was not up to any Hilton standard. We are Hilton Honors members and stay in Hilton properties whenever possible. Our room was 132.00 plus tax...150.00. The decor was not special, but that was not the main problem. The heating unit rattled so badly we could not sleep. My husband finally wedged a notebook in the vent and placed a pillow atop it to muffle the sound. Additionally, the refrigerator vibrated; he remedied that sound by pulling it out of the cabinet so that the door rested on the floor. The dust on top of the refrigerator was very thick...again, not the problem. Finally, we were able to sleep. I told the desk clerk about the problems the next morning; she said she would have maintenance look into the matter. I suggested that 150.00 was much too high for this poor accommodation. She said her manager was in a meeting and that she'd ask her to email us regarding an adjustment. She did not ask for an email address, so I suspected we'd never hear from this establishment again. I was correct. I am completely dissatisfied with this hotel and could not recommend it to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 January 2012
Please contact me directly at the Hotel. I would like an opportunity to make this up to you. I did not receive a message on your stay or I assure you I would have responded. We appreciate all the Guest feed back and we take each and every comment and suggestion seriously. It is our intent to use the comments and suggestion to learn how to make our Guest stay's more pleasurable.
Respectfully,
Gloria Flint
318-398-0653
or by email at Gloria.Flint@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC