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Hilton Garden Inn West Monroe – reviews, photos

3.0 of 5
400 Mane St, West Monroe, LA 712191
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Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Ranked #2 of 12 hotels in West Monroe
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    17
    13
    5
    11
    1
Date Rating
Fort Worth
2 reviews
1 helpful vote 1 helpful vote
“A wonderful winter wedding!!!”
5 of 5 stars Reviewed 15 February 2012
1
person found this review helpful

About two ago i attended my friends wedding. The most important day of there lives together. We stayed at your hotel 3 nights and had a very enjoyable time. The breakfast staff very helpful and came to our table and talked made me feel like a person and not a number. The kids played in the pool and enjoyed themselves very much. The hotel had been doing work but never where anyone loud and they where very polite when we meet them in the elevators. The staff that helped with the wedding did everything and went beyond there duties to make sure this turned out special for the wedding. The food was warm and very good. We enjoyed ourselves with dancing and meeting new family. Thank you for making this a very special day for my friend and her husband.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dana L about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
15 February 2012
THANKS! We LOVE taking care of people and my TEAM think of our jobs as the BEST job a person can have.
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Missoula, Mt, United States
1 review
1 helpful vote 1 helpful vote
“They made me feel like part of the family :)”
5 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

I recently attended a wedding and stayed at this establishment. The people there were wonderful!! They kept the bar open longer than usual for us, helped decorate, prepped many of the specialty items, and they have an amazing breakfast. I love that they have room service as well. They quickly learned first names of and made everyone feel very welcome. They truly helped make an indoor wedding a warm experience.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gypsy1224 about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
15 February 2012
This was one of the most beautiful weddings we have host. The Bride is so very talented in decorating that we took pictures and we even bought several of her decorating items after the wedding. We LOVE being able to serve Brides during this most special event of their lives. We are glad your stay with us was a pleasant event. Thank you for taking the time to give our TEAM this beautiful review.
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North Oaks, Minnesota
Top Contributor
55 reviews 55 reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
“Wedding day blues”
2 of 5 stars Reviewed 8 February 2012

Our family of 8 attended a wedding of disappointment. Full on building remodleing @ 8:00 am 7 days a week. Hammers pounding and workers shouting. No warning , No price adjustments. Full retail . Indoor hotel wedding venue more like a wake .No windows , no ventilation. Do dance floor. Try doing a Booga Lou on deep pile carpet.
Bar closes @ 10:00 pm . No in house food besides breakfast. This place was lousey

  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Alabama
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Thankful for a room, but there was little sleep”
2 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

January 11, 2012: We were exhausted and hoped to find a nice hotel for the night. This hotel has a lovely exterior and lobby, so what could go wrong! We checked into the last room available and were very happy just to have a place to sleep. The staff were very warm and kind. The room, however, was not up to any Hilton standard. We are Hilton Honors members and stay in Hilton properties whenever possible. Our room was 132.00 plus tax...150.00. The decor was not special, but that was not the main problem. The heating unit rattled so badly we could not sleep. My husband finally wedged a notebook in the vent and placed a pillow atop it to muffle the sound. Additionally, the refrigerator vibrated; he remedied that sound by pulling it out of the cabinet so that the door rested on the floor. The dust on top of the refrigerator was very thick...again, not the problem. Finally, we were able to sleep. I told the desk clerk about the problems the next morning; she said she would have maintenance look into the matter. I suggested that 150.00 was much too high for this poor accommodation. She said her manager was in a meeting and that she'd ask her to email us regarding an adjustment. She did not ask for an email address, so I suspected we'd never hear from this establishment again. I was correct. I am completely dissatisfied with this hotel and could not recommend it to anyone.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask BGJW about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
23 January 2012
Please contact me directly at the Hotel. I would like an opportunity to make this up to you. I did not receive a message on your stay or I assure you I would have responded. We appreciate all the Guest feed back and we take each and every comment and suggestion seriously. It is our intent to use the comments and suggestion to learn how to make our Guest stay's more pleasurable.

Respectfully,
Gloria Flint
318-398-0653
or by email at Gloria.Flint@Hilton.com
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Homosassa Springs, Florida
1 review
“Do Not Stay Here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
2 of 5 stars Reviewed 13 October 2011

This hotel shouldn't have the Hilton name... the structure of the hotel is fancy and while Gloria is on here addressing concerns... here is one ... Why do your guests have to wait and hour for clean towels??? yes can you believe it they will tell you the towels are drying... one time I waited almost two hours and my husband went to wal-mart to get towels. What hotel is limited on towels even Motel 6 have towels for there guest... second when I visit the hotel in July they have Rodeo across from the hotel... and the guest came back to the hotel leaving trails throughout the hotel smelling like horse do0-doo!! I call the front desk and complain about us having to get on the elevator and smelling that and also getting that scent under our shoes. The clerk stated someone will clean it up and when I came out my room it was still there just as before... Gloria is addressing concerns on here but I left my cell number for her to call me and she never did!!!! Please take care of your towel shortage and have staff on duty to mop the floors as they are returning from the rodeo... the next time I come I will take pictures and post them on the internet and send them to corporate... my last visit was unpleasant!!! The smell was horrible!!!

Room Tip: Do not stay here unless you bring your own towels ...you might have to spend the afternoon waiting...
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  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask AMY60256 about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
16 October 2011
Dear Do Not Stay Here, I am very sorry you had a bad experience. You are very right about the towel situation being unacceptable. We are not allowed to use any linen that has become stained in anyway. We have had a few times lately that has made it very challenging to give out all the extra towels needed for families when we were sold out. I assure you we addressed the problem and ordered an abundance of towels as soon as we realized it had become an issue. We want to provide everything needed to make all of our Guest comfortable. I respond to any form of Guest request, compliments or complaints and if I somehow missed your's I apologise. My direct number is 318-398-0653 if you still desire to speak to me.

We are located across the street from the Ike Hamilton Horse Pavilion and we often have Rodeos and other horse events across the street. We have 2 fulltime Housemen which stay very busy during those events cleaning. I know how this can be unsettling to our Guest who are not there for the Horse Shows.

I am VERY glad to hear that you plan to return and I hope your next experience will be worthy of a great Trip Advisory posting. Please call me if I can do anything for you I really would like to opportunity to serve your family.
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Additional Information about Hilton Garden Inn West Monroe

  • Hilton West Monroe
  • West Monroe Hilton
Address: 400 Mane St, West Monroe, LA 712191
Price range (per night):* INR7,503 - 8,782

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