We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn West Monroe – reviews, photos

3.0 of 5
400 Mane St, West Monroe, LA 712191
Hotel amenities
Special offer
Book now and save 15%
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Hilton Garden Inn West Monroe
Ranked #2 of 12 hotels in West Monroe
4.0 of 5 stars 47 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

47 reviews from our community

    Trip type
Traveller rating
    17
    13
    5
    11
    1
Date Rating
Birmingham, Alabama
Senior Contributor
49 reviews 49 reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
“Very good place to stay in West Monroe/Monroe area.”
4 of 5 stars Reviewed 24 August 2011
1
person found this review helpful

I stayed here last night. The hotel is about a year old. It was very clean and the staff was very nice (especially Jessica and the GM, who's name I cannot remember). I did not eat here, so I cannot comment on that. Location is close to I-20, but restaurants are about a mile or so down I-20.

When I arrived, Jessica had a bit of trouble finding a room ready for check in (it was 4:00PM). She kept checking with the housekeepers and found one for me - no big deal, if you ask me and kudos to Jessica for being persistant! I was greeted as a Hhonors member and given "freebies" when I checked in. It's nice to get recognized for spending thousands of dollars with a company each year...

The rooms are typical HGI style. It was quiet and easy to sleep. I did hear the faint whistle of a train, but it's very faint and was actually quite relaxing to me.

Yes, the water here is a "golden" color, but according to the city, is safe to drink. I didn't drink any of it, but that's just me. I talked with the GM about it and she said the hotel is looking at putting in it's own filtration system. The water would not stop me from staying here again. The staff makes it worth coming back!

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask firemshll about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
26 August 2011
Thanks for the recommendation! We are very proud of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisiana
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“This is a very well run and pleasant hotel”
5 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

I have stayed here twice and had a great experience both times. The front desk even called my room to ask if everything was okay and if they could do anything for me! It has a nice little in house restaurant and lounge, so you don't have to venture out although it is very conveniently located to other restaurants and shopping. It is right off the interstate but far enough to miss the noise. The rooms are very clean and well kept, there are lots of perks like free wireless internet and fresh cookies and fruit at the desk, but most of all the staff is terrific! It is quiet and peaceful as well.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Pittypat45 about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
26 August 2011
Thank you for the kind words! My TEAM loves what we do and we celebrate when we hear we are doing it right! I will share your posting with my TEAM! Hope to see you again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Top Contributor
65 reviews 65 reviews
Reviews in 52 cities Reviews in 52 cities
20 helpful votes 20 helpful votes
“just average”
3 of 5 stars Reviewed 21 August 2011

not a particularly good HGI. note the water in Monroe looks like urine, very unsettling. something to do with the fact it comes from a well. so noticeable that they post signs in the bathroom.

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask dennysre about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
26 August 2011
Thank you for staying with us and I am truly sorry our golden colored water is so alarming! It has a high mineral content but we have been assured that it is safe for consumption. Other that the water we hope you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arkansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Nicer than I expected”
4 of 5 stars Reviewed 19 August 2011
1
person found this review helpful

This is a newer hotel located on the outskirts of the city. The only complaint I might have is getting to the hotel from the freeway. I could see it, but there are not many signs directing a person on which small roads to take once they have taken their exit.
This hotel had a few unfavorable reviews which made me leary. Maybe the problems have been taken care of by now. I didn't see anything wrong. The lobby is beautiful, new, and clean. Our rooms were nice and beds were comfortable! We chose not to eat breakfast at the hotel, but the hostess that was working the breakfast area in the mornings was greeting everyone so nicely as they came through the lobby . Very friendly staff. I would stay there again!

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Gabrielle33 about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, General Manager at Hilton Garden Inn West Monroe, responded to this review
26 August 2011
Thank you for staying with us and checking us out for yourself! I will look into getting more signage to help point the way to our property. I am sorry it was difficult for you to get to us but I sure am glad you came!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Avoid this property”
1 of 5 stars Reviewed 6 August 2011 via mobile
1
person found this review helpful

Checked in late after a long trip. They gave a complimentary drink coupon for already closed lobby area. I paid for the breakfast with the room. The book in roomsays it closes at 11am, we were there at 10:30am and it was already picked up. When we checked in the room was 80 degrees. Took forever to cool off. I recommend staying away from this hotel. Not worthy of having the Hilton name. Only thing Hilton about it is the price!

  • Stayed August 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Cstubby about Hilton Garden Inn West Monroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria Flint, Manager at Hilton Garden Inn West Monroe, responded to this review
8 August 2011
I wanted to respond to your comments and let you know that I am truly sorry that your stay was not as pleasant as it should have been. We give complimentary coupons for a drink from our bar, restaurant or the Pavilion Pantry to Hilton Honors Members as a little token of our appreciation. The bar and restaurant close at 10 p.m. however the Pavilion Pantry (a small store located beside the Front Desk) is open 24 hours a day. I don’t know what day you stayed with us but our Breakfast closes at 10:30 a.m. week days and at 11:00 a.m. on weekend and holidays. If the area was closed before this time I would really like you to contact me and let me know the dates you were here so I can follow up with my Team. We are very passionate about what we do and we strive to make every stay a pleasant experience. We are saddened to know that our Team did not serve you well. Please contact me so I can do what ever I need to do to make this right for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hilton Garden Inn West Monroe also viewed

Holiday Inn Express Hotel & Suites West Monroe, LA
Show Prices ABS:HotelCheckRates-d286018?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
TownePlace Suites Monroe
4.5 of 5 stars 14 Reviews
Monroe, LA
Show Prices ABS:HotelCheckRates-d2416329?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Red Roof Inn West Monroe
4.5 of 5 stars 27 Reviews
West Monroe, LA
Show Prices ABS:HotelCheckRates-d234873?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 12 hotels in West Monroe, ranked by popularity »

Been to Hilton Garden Inn West Monroe? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn West Monroe

  • Hilton West Monroe
  • West Monroe Hilton
Address: 400 Mane St, West Monroe, LA 712191
Price range (per night):* INR7,503 - 8,782

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn West Monroe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn West Monroe
Show the lowest price for this hotel (from our partners)
Show Prices