We left Holiday Inn Convention Center in Monroe after a clerk used the wrong credit card number, we were signed in using our company credit card. But since my family came along we paid for movies and food with out personal bank card. They charged $610.40 on our personal acct., room cost which should have been billed to the company card. It took us three days to get this fixed, and in the meantime I could not us my debit card, no comps were offered. After bringing the satisfaction page from the front page of their book to their attention it was like whatever that's a old page. But they did credit my company $9.00 a day. What part of personal acct. do they not understand? We checked out right then and will never stay at Holiday Inn anywhere again,this the main complaint But also there was no control by staff members over other guest running around the pool, throwing down food wrappers on the ground around the pool which is inside. Not making sure that it is just guest and not relatives of employees. Not A Happy Guest
- Holiday Inn West Monroe
- West Monroe Holiday Inn
