A whole new perspective for HIExpress - apparently some are nothing more than a Budget Inn with a higher price tag. When we initially opened the door to the room we were assaulted with a smell of "musty meets cheap deodorizer", it was so bad my kids refused to go into the room initially. A few minutes later I turned on the water to wash my hands in the sink and saw brown water coming out and the stench of rotten eggs. After calling the front desk, I confirmed that they were "well water only" and there was a sulfur problem. I was amazed that this hotel would choose not to put a water purification system in place, I have stayed in many third world countries that had better water treatment capabilities. My next issue arose after I wanted some ice - the one my floor (2nd) was out of commission, so I went down the the lobby only to find it too was out of commission. Approached the desk again, only to be told "oh sorry i should have told ya earlier - the only one that works is on the 3rd floor". The final straw came at 2 AM when the in room refrigerator decided to have a malfunction and made an annoying sound. I jumped out of bed and turn the dial to off, but the thing keep making noise (apparently the auto defrost function was kicking in) so I had to pull the dresser away from the wall to unplug before getting any resolution. Sent a note to the Corp HQ about this shining example, they proceeded to send a generic response about forwarding my comments to the hotel. It has been a month and no other communication occurred so I can only assume that the franchise has the latitude to choose its own destiny in these matters, as a result I am no longer willing to take a gamble with this chain. Shame on me most likely buying into the HIE image. I will be limiting my stays to the Drury and Marriot establishments in the future (I find them to be far more consistent).

if you don't want a smoking room, make sure they put you on the lower floor. we were given a non-smoking room on the 4th floor, but it appears most of the rooms on the 4th floor were smoking rooms so as soon as we get off the elevator it was a strong smoke smell and our room smelled too. we should have asked to move but were tired after long road trip. This hotel is in a good location and typical amenities for HI Express. We liked the restoration park with walking/trail right behind this hotel, and close to good restaurants too.

Our rooms were clean and the bed was very comfortable with 4 pillows (2 soft 2 firm). Our room did not smell, but the halls did. The halls smell the smoke. The air conditioner worked fine in our room and our room had all the amenities you could ask for. We had a TV, microwave, refrigerator, computer desk, blow dryer, iron. The pool was nice and you need a key to get in the gate. The fitness room only has 3 different kinds of equipment. The breakfast sucked, but no worries with all of the restaurants in the area. Overall this hotel was very nice and I would definitely stay again.

Allowed my husband to pick the hotel for this leg of our 3 week trip. Never again, without checking out trip advisor. Pretty much the bad reviews spell it out. We paid 92 for the rom with a military discount. We paid way too much. First, the good. Overall the room was clean. Okay for the bad. First, the front office man was not courteous at all. He gave us not so much as a welcome or how are ya. He actually seemed annoyed to have to stop what he was doing. Part of the reason we stopped here was for the pool. Well, it looked cloudy and we promptly jumped out when we saw the algae growing in the pool so it obviously did not have enough chlorine. We then went to the fitness center, they have 3 machines and 1 works the way it should. The bike works but the back doesn't sit up properly and the elliptical only would go the lowest resistance. They did provide towels in the fitness center but the basket to place them in when done is covered in mold.
In our bathroom, the tub is ridiculously slippery so beware with small kids. The caulking was coming off in several places and looked gross. Also, the smoke alarm was hanging out of the ceiling by the wires so not sure if it actually works. The night before we stayed at a very nice best western in another town and I wished I had stayed at the one down the street from this one. This is NOT worth $92.