Dear “TexasTexaspride”,

Thank you for taking the time to write a review of your recent stay at the Quality Inn & Suites here on Tripadvisor.

We are happy to know that there is a positive aspect to your stay such as the new bed.
We are extremely sorry to hear that we didn’t match your expectations. While taking into consideration your comments, we want to inform you that we have started implementing measures to ensure that housekeeping service is at par. In addition, we were made aware of the tub's drainage problem in your room after your stay and have taken care of that since. You are correct that this hotel was previously affiliated with another brand, however, since then the hotel has gone through a major renovation to become a Quality Inn & Suites and we are constantly striving to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations.

Your comments are very important to us and will not go unnoticed. They allow us to monitor and improve our service continually. Again, your feedback will not go unnoticed & will be shared with the management & staff. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more complete experience.