I stayed in the jacuzzi suite two weekends ago. The room itself was not bad, but the phone nor clock worked. When I told the front desk, they said they could not help me and that everything was unorganized there. That next morning, the one icemaker was out. I asked for the manager. She told me that it was due to the heat and that, "I should go buy ice!"
There was a black dog loose in the parking lot with no collar or tags bleeding heavily and bled all over my pug. I ran with my dog back to my room. Still, I received no help from the front office or management.
I turned the jacuzzi on that Saturday night, and the tub and toilet completely backed up and overflowed! When I had to call from my cell, I was told to "come get a plunger". It was the worst customer experience ever and I wasn't even asked if I wanted any kind of compensation. The manager never would deal with me when I checked out. It's a shame that management makes this motel such a bad experience.
- Sulphur Days Inn
