This is not a Holiday Inn Express so it is not new by any means, it has a neat layout but not the cleanest place I have ever been. I travel for business about 75% of the year and have stayed here several times. It has a convenient restaurant that is ok, and a small bar inside to grab a quick drink. The front desk clerks are VERY unprofessional! I gave them a credit card for booking and proceeded to pay cash at check in for the complete room balance, well the room came out $25 more than what I expected and when I questioned her she said "It be a deposit since you be payin cash!" I explained that I have a credit card on file and I have Platinum level status, she rolled her eyes and I called the manager over, she removed the "deposit" after she told me "Why you gotta be so dang difficult?" I was not happy and feel that she was trying to steal from me, she never informed me that she was charging a deposit and that I would have to come collect the money at check out, she might have kept it who knows, but I had the manager check to make sure I was not charged a deposit on my previous stays and their was no mention of a deposit anywhere. The rooms were not bad, and the swimming pool would be a dream for any kid since it starts inside and goes outside, my son would probably never come out if he got to come with me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 November 2011
Thank you for posting your response regarding your recent stay at the Holiday Inn Shreveport West on TripAdvisor. The Holiday Inn Shreveport West is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your willingness to share your positive as well as your negative experience during your stay is genuinely appreciated. We would like the opportunity to welcome you back in an effort to provide you the level of service you expect from Holiday Inn Hospitality hotels. We look forward to your return visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC