“Don't risk it.. Look elsewhere..”
I've learned early on to bring printed out reservation. We were booked for two nights. Check in was not a problem. That's where it ended.. There were people in the lobby who were clearly not guests.. Our room was just outside the pool so that was OK but felt the need to disinfect everything. The smell was nothing I could put my finger on but after air freshener it was tolerable. Bathtub was dirty and the tub mat was coming up. The bed sheets & pillowcases were stained... Carpet, lets just say barefoot was NOT an option.. The ceiling looked like it was about to fall in on us. There was a safe however it was locked. Called the front desk & was told that maintenance would be down to take care of it. Meanwhile, went to check out the pool and it was locked. Front desk said it would open at 6 and would be able for use the next day as well. After an hour or so, we told the front desk that the safe wasn't necessary. We decided to take all of our valuables with us when we left for a few hours. Upon return all seemed OK.. Put the 'do no disturb' on the door & went to bed. Around six am a car alarm started going off. Looked out, saw nothing. A few more 'alarms' and the owner shut it off. At about 9:30am, there was a knock at the door and a few seconds later someone was trying to come in. The DND was still on the door! Housekeeping was told the we had checked out. Assured one of the housekeepers that we had clearly NOT checked out and she asked if we needed anything. Asked for a few towels and were given what we had asked for. Ice machine? What ice machine? The only one that worked was on the third floor. Used the elevator to go up and it smelled like urine, beer and vomit. Took the stairs back down. Went to check the pool as we were wanting to use it for the day & it was locked again. The front desk told us that it would in fact not be opened due to cloudiness 'per management'. She then stated that if we were going to 'actually' check out, she needed to know by noon. This was at 11:45am. Really?? Well, we managed to find another room at another hotel in that short of notice. As we went to load the luggage into our vehicle, there had been watermelon splashed all down the side of it. With the grill on the second floor and the smoker that seemed to be from the room next door along with their laundry, we should have known here was more to this hotel than just two nights stay. There were more residents at this hotel than there should be.. WILL NOT be here again & will NOT recommend this hotel to anyone before they do alot of "clean up".
Room Tip: Please move on...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 July 2011
Issues of this nature should always be directed to the managers attention. The room was taken out of service to repair the things you told the front desk staff. I humbly apologize for the pool having to be shut down, but safety is the priority whenever the water is not clear and we have to use chemicals to clean it. Often our guests are here to visit friends and family so there may be grills and extra activity in the parking lot. We do not allow the grills or smokers within 10 feet of the building or the cars in the lot, but sometimes guest set them up without asking.
We truly hope to make all guests happy during their stay, but as you noted some people have very different levela of aceptable public behavior. I encourage you na all travelers reading this to ask to ask with a manager whenever you feel your safety or comfort are compromised. If you would like to discuss this further, please call me at the hotel or email me at dbigham@hospitalityma.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC