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Holiday Inn Express Hotel & Suites Shreveport West – reviews, photos

2.5 of 5
5420 Interstate Drive, Shreveport, LA 71109
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Holiday Inn Express Hotel & Suites Shreveport West
Holiday Inn Express Hotel & Suites Shreveport West
Holiday Inn Express Hotel & Suites Shreveport West
Holiday Inn Express Hotel & Suites Shreveport West
Holiday Inn Express Hotel & Suites Shreveport West
Holiday Inn Express Hotel & Suites Shreveport West
Ranked #15 of 36 hotels in Shreveport
4.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    12
    6
    1
    3
    1
Date Rating
Wylie, Texas
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Another Do It Yourself”
2 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

We came to Shreveport for New Year's staying at this HI 12/30/11, leaving 1/2/12.The hotel looks nice on the outside and lobby area. Staff was ok. (Seems like the front desk person was always laughing and talking on the phone when we were coming and going.)
The refrigerator was not working in our room. We called the front desk and they actually had us to troubleshoot the problem which meant pulling out the cabinet where the TV, microwave and refrigerator are located! After a few minutes of instructions as to what to trouble shoot it was decided by them to move us to another room!
Our second room smelled like vinegar. We decided it was the heating unit. We sprayed it with lysol. The ironing board was broken, the telephone did not work, the carpet was filthy dirty, there were marks all over the walls. The ice maker on floors 3 & 4 were broken so we had to go to the 2nd floor for ice. We did not have our room cleaned on Jan. 1st, so we went to the front desk for clean towels. They handed us what looked like 4 towels and 1 wash cloth (not folded) and explained the towels were washing and drying at that time. We actually got 2 towels and 2 bath mats and 1 washcloth!
The room we were in was very noisy. Not only outside noise from Interstate, but the room above was occupied by a group of noise makers.
The "free" breakfast was just ok. I have had much better at other Holiday Inns.
I just don't think this Holiday Inn was up to standards. They need some quality control!!!! Will not stay here again.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Queen001 about Holiday Inn Express Hotel & Suites Shreveport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Charles, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Helpful!”
4 of 5 stars Reviewed 13 November 2011

The accommodations were clean and they offered a great breakfast. The hotel staff was very helpful, went above and beyond, and we were grateful the hotel is pet-friendly!

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Peters277 about Holiday Inn Express Hotel & Suites Shreveport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Don't stop here”
2 of 5 stars Reviewed 8 August 2011
2
people found this review helpful

We made reservations for the Holiday Inn Dome but after reading the reviews there, we cancelled and made them here because the reviews looked better. Bad decision. The beds were terrible, we couldn't sleep. They were hard on the outside and sank more than halfway down in the middle. The room had a mildew smell. Breakfast was okay but the eggs were terrible, seemed like frozen omelettes that were microwaved and even though the pancake machine looked neat they made tough compressed pancakes, definitely not light and fluffy. When I told the front desk the following morning about the uncomfortable beds, the first thing he said, Oh, did it sink in the middle? Heck, if they know the beds are like that, then why don't they replace the mattress, I don't get it. He gave me the manager's business card and said to call her. Apparently the employees can't make any decisions to make you happy. I would definitely never stay here again.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RDFTS about Holiday Inn Express Hotel & Suites Shreveport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Will not stay here again.”
2 of 5 stars Reviewed 6 June 2011

When we got to our room, the first thing we noticed was the strong deodorizer smell. Unfortunately, the room was filthy with stains on the wall and dirty carpet. The next thing we noticed was the toilet was not working. When I called the front desk, I was told a plunger was available at the front desk. Apparently, the hotel does not have a maintenance staff. If something is not working in your room, be prepared to fix it yourself. The final straw was we were awakened at 4:30 a.m. by a stranger pounding on the door. I will never stay here again.

  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LCRLouisiana about Holiday Inn Express Hotel & Suites Shreveport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARLINGTON, TX
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“Very Nice Stay”
5 of 5 stars Reviewed 20 March 2011

Clean. Safe. You won't be disappointed. Everything was perfect. Great breakfast selection.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jneuzil about Holiday Inn Express Hotel & Suites Shreveport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Hotel & Suites Shreveport West

  • Holiday Inn Shreveport
  • Shreveport Holiday Inn
Address: 5420 Interstate Drive, Shreveport, LA 71109
Price range (per night):* INR5,391 - 6,781

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