I had a reservation, a confirmation number, and a credit card holding my room at this hotel. I also had a discount, which they knew about before they gave me my reservation and confirmation number. When I got there that evening, they tried to tell us there were no more rooms. The manager, Mike Patel, told the desk clerk to lie to us. They gave us three different stories while we were there. (The desk clerk later verified that he had told her to lie. Ours was the last room left, and I guess he didn't want to give it to us at a discount. We were not even given the option of paying full price for the room.)So we ended up in Opelousas, Louisiana, with no hotel to stay in. We had to call all over town looking for alternative lodging. We were fortunate to find a bed & breakfast that had a delightful room for us at a comparable price.
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