I stayed at this hotel for 27 days,due to company business in the area.I requested to have room cleaned 4 times.
The first was after 8 days,and when I asked the front desk at 2:00 pm,they said it was too late in the day,so I scheduled for the next day.
The next day,it did not happen.
On the 10th day,I stopped the maid,and asked to have my room cleaned.She did this,but did not change the linens,only made the bed,and took the towels,and did not vacuum.She returned 2 hours later with the towels.
After 4 more days,I requested to have the room cleaned .This time,she did vacuum,but still did not change the linens.
I called the front desk,and asked how often they changed sheets on extended stay guests,and was told mon. wed and fri.I asked why they weren't changing mine,and was told she would check on it.I never heard back from her.
After about 17 days,I talked to the maid,and she finally changed the sheets on my bed,but could not find extra sheets,so she went to three other maids to find the right sheets.I had regular beds in my room,so I don't understand the problem.After this,they had no pillowcases cleaned to put on my bed.
This hotel was never full or overbooked this entire time,so that couldn't be the reason for such poor service.
The last day i was there,I checked out at 4:00 pm,and was told they would have to charge me for an extra day,because the maids had already left However the maids carts were still there outside of rooms they were still cleaning for other people that were working nights.
The internet was poor,very bad signal and would have to reboot about every 10 to 15 minutes.
After all this,and the fact I worked nights this whole time,due to a lot of noise,loud stereos and loud cars in and out of this location,I would not recommend this hotel to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 May 2012
We certainly regret and apologize for any guest's stay that is less than satisfactory, and we appreciate the feedback so that we may better know where we need to improve our services.
We feel that our Housekeeping and Maintenance Departments are caring, conscientious, detail oriented, and very well staffed. We regularly have training sessions for meeting brand standards and routinely pass our inspections performed by our franchisor, Wyndham Hotel Group of Wyndham Worldwide Hotels. Housekeeping cleans rooms and linens daily for short stay guests and 3 times weekly for our extended stay guests, and our Maintenance Dept takes care of emergency tickets immediately and routine tickets within 24 hrs or less. Guest surveys are done routinely and continuously as part of our Quality Assurance program, and Days Inn Morgan City actually scores very high and compares favorably with it's peers on guest survey scores.
Regarding internet, there was a brief period of time when our complimentary wireless internet connectivity service was inadequate during a period of high occupancy. That problem, however, was remedied expeditiously with the placement of a new router and 8 additional access points. Since then and up to now, guests rarely, if ever, report encountering any difficulties. Also, to ensure good internet connectivity at all times, we are contracted with an excellent local wireless internet service provider company that provides on call technicians 24 hrs/day who come on site to troubleshoot and correct any wireless internet issues for our guests.
Thank you,
Days Inn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC