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Sun Suites Metairie/New Orleans West – reviews, photos

2.0 of 5
4409 Hearst Street, Metairie, LA 70001
Hotel amenities
Sun Suites Metairie/New Orleans West
Sun Suites Metairie/New Orleans West
Sun Suites Metairie/New Orleans West
Sun Suites Metairie/New Orleans West
Sun Suites Metairie/New Orleans West
Sun Suites Metairie/New Orleans West
Ranked #14 of 20 hotels in Metairie
3.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    11
    6
    7
    4
    8
Date Rating
Metairie, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Dont let your company put you in this filthy place”
1 of 5 stars Reviewed 9 August 2011
3
people found this review helpful

I had to stay here for 6 AWFUL weeks over July and August. The floor was so filthy I would not take my shoes off unless I put flip flops on. This included in the shower which was cleaned once while I was there. The bed would be made but the linens not changed. You had to pay $1.75 per wash and dry and do them yourself if you wanted them done. Repeatedly told the maid would come to take care of the room and repeatedly they didnt come. Allow children to run around screaming and yelling at all hours. Trash EVERYWHERE, walkways, stairs, parking lot.
Do NOT let your company stick you here if you have to work in the area. Even Extend Stay America is leaps and bounds above this dump and they cost less.

Room Tip: If you have no other choice,but this hotel, skip New Orleans altogether!!!
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  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Sassykay about Sun Suites Metairie/New Orleans West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
1 review
4 helpful votes 4 helpful votes
“Worst, most disgusting establishment I have ever attempted to stay in!”
1 of 5 stars Reviewed 25 June 2011
4
people found this review helpful

The room was dirty and missing towels. There was no soap in the bathroom and the toilet was disgusting. Worse than that, I sat on the bed and broke out in a rash. Why? you wonder? There were bed bugs crawling on the blankets. Wait! It gets better. I pulled back the covers and found blood stained sheets. I left that room so fast, you wouldnt believe it. Then, I had to fight the manager to get a refund. She was rude and actually said to me "Ma'am you said there were hundreds of bed bugs. I only found a couple, you lied." I think that tells you how high her expectations are for her rooms. DO NOT STAY HERE!

Room Tip: Stay at the ramada in metairied. It was beautiful!
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  • Stayed May 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask kehlan about Sun Suites Metairie/New Orleans West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“No One HOme!”
1 of 5 stars Reviewed 14 August 2010
3
people found this review helpful

I can't say much about the actual hotel as I never got into a room. Even though I called the day of the reservation and told them that we would not be arriving late, the cleck who answered the phone (James?) said we were reserved and that "a security guard would be there to give us our key." When we arrived, the guard said we had no reservation and since no clerks were available and only the security guard, we did not get a room. So we had to leave and ended up staying at the Holiday Inn on Causeway Blvd. and it was great. The location of this place is very hard to find. From the outside it looks like one of those places that rents long-term to people working in the area.

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Location
Was this review helpful? Yes
Ask GoWithDeb about Sun Suites Metairie/New Orleans West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
1 review
4 helpful votes 4 helpful votes
“Terrible”
1 of 5 stars Reviewed 5 July 2010
4
people found this review helpful

Please don't stay here! Dust mice/nasty dirty bathroom! Furniture outdated and old. Chairs broken, towel smelled spoiled! Nasty Nasty Nasty! Worst hotel I have ever stayed in. Someone needs to call the Better Business Bureau and Social Services this place needs to close!!!!!

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask orelia1365 about Sun Suites Metairie/New Orleans West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Well worth the money, with helpful staff!!!”
5 of 5 stars Reviewed 23 April 2010 via mobile

My husband and I stayed here for two months because he was working on a movie. This was the cheapest hotel I could find, and to my surprise it was also a enjoyable stay. The manager Jacqueline laborde helped me with anything that was needed and helped make this stay make it feel like home. She greated us with a smile and followed through with everything she said she would do. I also didn't find one person at the front desk that wasn't willing to help me. I've stayed at a lot of hotels in the new Orleans area because my husband has been in the movie Industry for 4 years and this was by far the best hotel to stay at in the metaire/new Orleans area!!!!

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Wensel2301 about Sun Suites Metairie/New Orleans West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sun Suites Metairie/New Orleans West

  • Sun Hotel Metairie
Address: 4409 Hearst Street, Metairie, LA 70001
Price range (per night):* INR3,417 - 5,041

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