We met long time friends at Cypress Bend Resort. Grounds beautiful, golf challenging but fun, hotel staff mostly friendly but the rooms have a lot to be desired - in bad need of updating and could use a good cleaning. We had a king balcony room and when we walked onto the balcony, there was a dirty wine glass and cigar in the asstray that housecleaning totally overlooked. Around/under the bed looked like it hadn't been vacuumed in a long time, and there was trash in the corner under the bathroom vanity. The golf staff was great; the reservation staff was accomodating; the massage I had was wonderful. Would we go back, probably, but will try to check into villas maybe next time. Also, sports bar needed some type of supervision. There were a lot of drunks out of control and ended up in a fight one night while others were trying to watch the baseball game.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 November 2010
Thank you for your comments. I am glad that the Resort staff was friendly and accommodating. We as a Resort try to make sure that each and every one of our Guests have the best experience in each and every area here at Cypress Bend Resort. I do apologize for the experience that you and your friends had in our Social Room. We will make every effort to improve in this area and the Housekeeping area as well. Again thank you for your comments, as we do value each and every one of our guest's and their comments. We always do our best to work towards improving our Resort, so that our guests can enjoy their stay with us. I do hope that you will reconsider and give us another chance to make your stay with us a happy and relaxing stay. Please feel free to contact me personally if there is anything we can do.
Thank you,
Evelyn Pinkston
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC