Apart from the constant noise from the road out front, which is not an arterial roadway, the staff did not follow up on a check in request... which was to charge out on a different c-card. The morning of my checkout I had curious cleaning staff looking in through the curtained windows trying to see if I was still inside (approx. 3 Hrs before checkout time!!!) The front desk staff were friendly enough, but did not act on my request (which they stated was - not a problem!)... I usually stay at another brand of hotel, though decided to try Best Western seeing as though it had been quite some time since I last used their services. This experience was enough for me to make it another few years before I would be willing to use them again. I'm a reasonably frequent user of hotels across the country and through this experience, will choose the other brand - as they actually invest in remodeling their accommodations and extra client services.... sorry BW, you lose out this time, especially on this particular hotel. When I stay at your hotels for business, I EXPECT a good, sound night's sleep in readiness for my business activities on the following day - this time round, I woke up more tired than when I put my head down to sleep.... not good any way you want to look at it!