I travel to Leesville on a regular basis and generally spend 100+ nights a year there. I have stayed at this hotel often over the years. They were always more expensive than other hotels in the area but had a great location in the heart of Leesville. On my last visit (04/02/12) I was please to see I had been picked for "Guest of the Day". This small honor came with a modest snack basket, a sign in the lobby with my name on it, and a room upgrade. When I checked out I realized they had charged me for my room upgrade. I normally paid $134 per night. This room was $170 per night and I confronted the front desk clerk about it. She agreed that it was not right and would take it up with her manager. As a compromise they discounted my room by $20 for the last two nights and refused to give me the normal rate I always pay. As a result I paid roughly $150.00 to be the "Guest of the Day". I will never stay there again and will never stay at the Hampton Inn in the same parking lot. They are owned and managed by the same people. I got taken advantage of and Hope you read my warning about the Holiday Inn Express - Leesville LA. There is a new Comfort Suites about a mile down the road. This is my recommendation for anyone traveling to Leesville/Ft. Polk.
Room Tip: Try the Comfort Inn & Suites just down the road. Its new and also has a great location. Very clo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 April 2012
I am truly saddened, Mr. Holt, that you had a less than satisfactory experience at our hotel. You are a frequent and important guest and it is unacceptable that you felt we were less than honest with you. In fact, we regard your loyalty to us so highly that we designated you as our “Guest of the Day.” Let me quickly explain what that “title” entails so that others reading will understand.
First, we choose the “Guest of the Day” based on who stays with us frequently and who we truly enjoy having stay with us. It is sort of a way to say “Thank You!” for your business and your continued loyalty to our hotel. We display your name in our lobby with your honorary title so that you may immediately see it upon arrival and even provide a designated parking spot closest to the entrance. We provide you with a basket that is brimming with goodies, snacks, water, and a personalized thank you card. In addition, when possible, we upgrade our “Guest of the Day” to a suite or whirlpool suite. This is a new venture for our hotel and we hope that this small recognition will give our frequent guests a little smile knowing that we truly do appreciate them.
In your particular case, Mr. Holt, you made a reservation for a suite because that is all we had left available. Upon check-in, our guest service agent mentioned in passing that we typically upgrade our “Guest of the Day’s” but you were already reserved for the upgraded room. You signed your registration card, and we never heard back from you until you approached the desk to checkout. You asked our manager to give you a discount on the room based on your past history with our hotel and we did discount your room $20.00 in good faith. Our suites are not $170.00 per night, but $155.00 which can be verified online. So essentially, you paid your typical rate of $135.00 per night for our suite which you had reserved.
You appeared satisfied with this resolution and had we known that you were still upset, we would have done everything possible to rectify your less than satisfactory experience with us. I hope to see you again in the future, Mr. Holt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
