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Holiday Inn Express Leesville - Ft. Polk – reviews, photos

2.5 of 5
122 Express Blvd, Hwy 171, Leesville, LA 71446
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Holiday Inn Express Leesville - Ft. Polk
Holiday Inn Express Leesville - Ft. Polk
Holiday Inn Express Leesville - Ft. Polk
Holiday Inn Express Leesville - Ft. Polk
Holiday Inn Express Leesville - Ft. Polk
Holiday Inn Express Leesville - Ft. Polk
Ranked #4 of 8 hotels in Leesville
3.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    15
    4
    3
    0
    9
Date Rating
1 review
“Awesome customers service”
5 of 5 stars Reviewed 3 February 2012 via mobile

Customer service was awesome. All the front desk girls were very nice. Best thing about this hotel is Mon - Thurs complimentary DRAFT BEER with NACHO AND CHECK MIX from 5pm to 7pm. Free breakfast from 6am to 930am, breakfast wasn't so bad. But in general all the girls in the front desk were awesome. Treat you great always asking if we need anything and always go out of there way to make us happy. I stayed there for 3 weeks for work and they made it feel like home... Thank you Crissa, Brittany, Aprel, and Harmony ... thank u for making my stay great ...

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Latino_drifter about Holiday Inn Express Leesville - Ft. Polk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette, Louisiana
1 review
“Great Experience”
5 of 5 stars Reviewed 28 December 2011

My stay at the Holiday Inn Express in Leesville was a great one overall. I had a couple of hiccups early, but everything turned out nice. The staff A+ my favorites were Harmony best smile in the world and the most helpful, Brittany awesome personality and demeanor, and finally Kristie Mrs. Observation. I also enjoyed the evening happy hour along for the priority members that is a awesome perk and the breakfast was satisfactory. Overall I find that the staff at the Holiday Inn Express in Leesville will make you feel at home and the even mailed me a christmas card with all of them signing it awesome....... and thanks......

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bobby M about Holiday Inn Express Leesville - Ft. Polk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristian Roddy, Manager at Holiday Inn Express Leesville - Ft. Polk, responded to this review
29 December 2011
Thank you Bobby! At Holiday Inn Express, we strive to make each of our guests feel comfortable. I'm glad your stay was a memorable one and I hope to see you again soon. It is guests like you that bring so much joy to our hotel. I will certainly convey the message to our Guest Service Agents. We are very proud of our team!
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Baton Rouge, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Treat their customers poorly”
1 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

Horrible, horrible place. Manager, Patel, is beyond incompetent. Never again.

AVOID! Comfort Suites and Hampton are the best hotels intown.

  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask davrodrg about Holiday Inn Express Leesville - Ft. Polk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Great stay!”
5 of 5 stars Reviewed 27 November 2011

True, I only spent 1 night at this hotel. However, for that one night, things were great. My room was extremely clean (and I am a total neat-nik). They thought of everything down to the smallest details and the evening/night front desk staff called me about 7 p.m. to ask specifically if I had any problems with my room or if I needed anything else. I have stayed in many hotels in many states, and that was the first time I can remember anybody anybody doing that.

  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask albecky about Holiday Inn Express Leesville - Ft. Polk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristian Roddy, Manager at Holiday Inn Express Leesville - Ft. Polk, responded to this review
22 December 2011
Thank you for your kind words! We take great pride in our hotel, and am glad that you enjoyed your stay. I've personally spoken to our staff to let them know how much you appreciated their hospitality. We hope to see you again in the future! Happy Holidays.
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North Carolina
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“About what you would expect”
3 of 5 stars Reviewed 31 October 2011

I stayed here in May 2011 and was not that impressed. We were there an entire month and over the course of our time there we had high points and low points. The staff were nice enough, but all the desk attendants seemed to be military wives and were not that familiar with the area. Their recommendations for places to eat, shop, etc. were sketchy at best. The cleaning service was the worst part. Some days we wouldn't get towels when we left our piled on the floor like the hotel requests. Other days, our trash would never get emptied. Even worse, we had a three day period where our room never got cleaned at all. At $120 per night, over the course of a month, I would expect better service than that.

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask cltadams about Holiday Inn Express Leesville - Ft. Polk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristian Roddy, Manager at Holiday Inn Express Leesville - Ft. Polk, responded to this review
22 December 2011
Thank you for your constructive response. I just wanted to follow up with you and to let you know what we have improved since your stay. We take great pride in our hotel and are certainly less than happy that you were not provided with a stay that exceeded your every expectation. We absolutely agree with you that you SHOULD have received much better service, even if you had only stayed one night.

First, all of our guest service agents have undergone extensive retraining to familiarize themselves with the area and the local fare. Each agent was required to sample everything that Leesville and Fort Polk have to offer. They have become "experts" and are ready to answer any question thrown their with, not only with confidence, but experience.

Second, everyone of our housekeeping staff has been replaced. As I mentioned previously, we DO take great pride in our hotel and expect a lot out of our employees. Each new housekeeper has undergone Holiday Inn Express certified training. We've also implemented a new insepction policy that keeps management aware of the housekeepers strengths and weaknesses.

I hope that you come to our area again and allow us the opportunity to turn your negative stay into a positive one. It is comments like yours that let us know exactly where we are lacking and jolts us into action. Again, I apologize your stay was less than spectacular. Give us a call and we will make it right.
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Additional Information about Holiday Inn Express Leesville - Ft. Polk

  • Holiday Inn Leesville
  • Leesville Holiday Inn
Address: 122 Express Blvd, Hwy 171, Leesville, LA 71446
Price range (per night):* INR6,889 - 9,858

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