For my birthday weekend, I booked a room through Orbitz. I paid extra to upgrade to a suite with a king bed. They put me in a standard room with 2 beds, but still charged me the price of the suite booking. After I lugged my stuff back downstairs, I was told they were overbooked and there was nothing they could do. I even had paperwork showing my suite booking, but they claimed Orbitz booked it wrong. They were very unapologetic. As a matter of fact, they were borderline rude. I even spoke to the supervisor and she made no effort to ease the situation with even a complementary bottle of water. No staff checked in or spoke to us the entire time we were there. They didn't even ask how our stay was when we checked out!
The Jack Daniels Grill employees were very courteous and the food was good. But the hotel staff acted like we were bothering them instead of like we were paying guests at what is supposed to be a luxury hotel. The rooms are only average for the extra price and don't expect the service to be any better.
- l Auberge Du Lac Hotel
- Laberge Du Lac
- Laberge Casino
- l Auberge Du Lac Resort
- Lauberge Du Lac Hotel & Casino
- Lauberge Du Lac
- La Berge Du Lac
- Laberge Du Lac Casino
- Laberge Dulac
