We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

L'Auberge Lake Charles – reviews, photos

4.0 of 5
777 Avenue L'Auberge, Lake Charles, LA 70601
Hotel amenities
L'Auberge Lake Charles
Ranked #8 of 26 hotels in Lake Charles
3.5 of 5 stars 314 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

314 reviews from our community

What travellers say about this hotel
  • Lazy river(11)
  • Pool area(10)
  • Great time(6)
  • New Orleans(4)
  • Flat screen(3)
  • Penny machine(3)
  • Le Cafe(3)
  • Very nice(3)
  • Very good(3)
  • Too many(3)
Traveller rating
    104
    89
    49
    37
    35
Only show reviews for Family (52) | Couples (123) | Business (33)
Date Rating
Lake Charles, Louisiana
1 review
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Substandard customer service in average rooms”
2 of 5 stars Reviewed 4 February 2012
3
people found this review helpful

For my birthday weekend, I booked a room through Orbitz. I paid extra to upgrade to a suite with a king bed. They put me in a standard room with 2 beds, but still charged me the price of the suite booking. After I lugged my stuff back downstairs, I was told they were overbooked and there was nothing they could do. I even had paperwork showing my suite booking, but they claimed Orbitz booked it wrong. They were very unapologetic. As a matter of fact, they were borderline rude. I even spoke to the supervisor and she made no effort to ease the situation with even a complementary bottle of water. No staff checked in or spoke to us the entire time we were there. They didn't even ask how our stay was when we checked out!

The Jack Daniels Grill employees were very courteous and the food was good. But the hotel staff acted like we were bothering them instead of like we were paying guests at what is supposed to be a luxury hotel. The rooms are only average for the extra price and don't expect the service to be any better.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Leadav62 about L'Auberge Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, Texas
1 review
“Great Stay”
4 of 5 stars Reviewed 4 February 2012

This was our second trip and we had another enjoyable stay. There are many negative comments lately, but considering the options in the area this is the nicest place to stay in Lake Charles. No problems with check in or the room, we will be back!

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask 38Livewire about L'Auberge Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenwood, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Lovely place”
4 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

My two night stay Dec 16-18 was to join family members for a celebration. We had very nice adjoining rooms with spacious and luxurious bathrooms. Because the weather was uncharacteristically cold it was wonderful to have so much indoor space to enjoy especially the lobby fireplaces.

Room Tip: Request and insist on non-smoking rooms if that is your preference. The website says not guarantee...
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ycircle about L'Auberge Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ST. LOUIS, MO
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“One night stay”
4 of 5 stars Reviewed 30 January 2012

For a one night stay, this was adequate. Service overall, was very good however rooms don't come with many amenities such as Internet ($11) or use of fitness room ($10). Bathrooms nice and spacious. Casino was unforgiving!! Ate at one restaurant and service was just OK. Grounds were very nice.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask SNYDERST about L'Auberge Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe L'Auberge Casino Resort Lake Charles LA, Social Media Specialist at L'Auberge Lake Charles, responded to this review
1 February 2012
Thank you for your feeback. We would love to hear where you ate and what your recommendations would be for better service. Please direct your comments to guestservices@ldlmail.com and we thank you for your visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denham Springs, Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Bad program for customers”
1 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

9 people from one company had reservations while working in the area. Most requested non smoking rooms and when we arrived, there were none available. Front desk manager told us that "We guarantee rooms but not typr as in King or smoking/non smoking. 3 of us moved to the Holiday inn becaue of this policy and I assure you, none of us will ever book rooms at the hotel again. In addition, they paid 208.00 per night and I paid 99.00 per night for my stay. This type policy will certainly reduce your attendance of hotel stays and we continue to make our friends aware of this extreme policy.

Room Tip: Don't make reservation if you have ashma or respitory issue as you probably will be offered a sm...
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Harley F about L'Auberge Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe L'Auberge Casino Resort Lake Charles LA, Social Media Specialist at L'Auberge Lake Charles, responded to this review
1 February 2012
We understand and apologize for your frustration about the smoking policies in our casino. Please write guestservices@ldlmail.com so that we can gather some more details from you.
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lake Charles hotels

Holiday Inn Hotel & Suites Lake Charles South
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1427175?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Red Roof Inn Lake Charles
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1383603?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Comfort Suites
4 of 5 stars
Show Prices ABS:HotelCheckRates-d1218716?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Holiday Inn Express Hotel And Suites Sulphur
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d92916?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Super 8 Lake Charles
4 of 5 stars
Show Prices ABS:HotelCheckRates-d234859?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton

Travellers who viewed L'Auberge Lake Charles also viewed

SpringHill Suites Lake Charles
4.5 of 5 stars 31 Reviews
Lake Charles, LA
Show Prices ABS:HotelCheckRates-d1987621?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Isle of Capri Hotel and Casino -Lake Charles
Show Prices ABS:HotelCheckRates-d611531?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Comfort Inn Lake Charles
4.5 of 5 stars 48 Reviews
Lake Charles, LA
Show Prices ABS:HotelCheckRates-d1157016?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 26 hotels in Lake Charles, ranked by popularity »

Been to L'Auberge Lake Charles? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about L'Auberge Lake Charles

  • l Auberge Du Lac Hotel
  • Laberge Du Lac
  • Laberge Casino
  • l Auberge Du Lac Resort
  • Lauberge Du Lac Hotel & Casino
  • Lauberge Du Lac
  • La Berge Du Lac
  • Laberge Du Lac Casino
  • Laberge Dulac
Address: 777 Avenue L'Auberge, Lake Charles, LA 70601
Price range (per night):* INR7,001 - 25,092

Owners: What's your side of the story?

If you own or manage L'Auberge Lake Charles, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
L'Auberge Lake Charles
Show the lowest price for this hotel (from our partners)
Show Prices