This was absolutely the WORST hotel experience of my life!
It all started when I walked into the place. I stood at the counter for what seemed like 10 minutes before I was actually helped. During that time, I was spotted by at least 3 people behind the counter, none of which even bothered to acknowledge me or at least say something like “we’ll be with you in just a moment”. NOTHING! They would just look and walk away.
When someone finally decided to grace us with her presence, she made sure that we knew we were bothering her. SO unbelievably rude! I booked three rooms online. When she gave me the first room key, I gave it to my sister. She went to the room and promptly came back. When they opened the door to the room, they were bombarded with a wave of cigarette smell. The room smelled SO bad! I asked the lady if there were any more rooms and, without looking at the computer, she said no. We explained about the horrible smell and all she said was “I can’t get another room for you”. She didn’t even apologize or ATTEMPT to remedy the situation.
When I finally got to my room, there was trash on the floor. Obviously it wasn’t cleaned, but there was clearly no point to asking for another room!
We went out and did our family outing. When we came back to sleep, we couldn’t. The walls are SO thin. You can hear absolutely everything that is happening in the rooms next to you. People laughing and yelling at 2AM did not help any of us in our room.
I could go on about the next morning’s breakfast fiasco, but I hope you are getting the point by now. Needless to say, it is well worth the extra $20 a night at the other La Quinta in Lake Charles. This one is on the wrong side of town and everyone that works there (with the exception of the Front Desk clerk the next morning) has a BAD attitude and makes you feel like dog poo for bothering them.
Honestly, I have never written a review before. However, this place had my family so steamed that I think someone should warn all the other good people out there. Do not stay here under any circumstance!
- La Quinta Lake Charles
- Lake Charles La Quinta
