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Courtyard by Marriott Lafayette Airport – reviews, photos

3.0 of 5
214 East Kaliste Saloom Road, Lafayette, LA 70508
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Courtyard by Marriott Lafayette Airport
Courtyard by Marriott Lafayette Airport
Courtyard by Marriott Lafayette Airport
Courtyard by Marriott Lafayette Airport
Courtyard by Marriott Lafayette Airport
Courtyard by Marriott Lafayette Airport
Ranked #28 of 47 hotels in Lafayette
3.0 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    9
    16
    6
    7
    4
Date Rating
Jackson, Mississippi
Top Contributor
62 reviews 62 reviews
Reviews in 42 cities Reviews in 42 cities
39 helpful votes 39 helpful votes
“Friendly and Helpful Staff”
4 of 5 stars Reviewed 29 January 2012

I spent five nights at the Courtyard in Lafayette in late January as part of a Road Scholar program. My room was comfortable and was surprisingly quiet -- surprising because it was just across the hall from the elevator, a location that I thought might be noisy. The food at breakfast was ok; the food at the one dinner provided by the hotel for our group was not so great. The lobby was pleasant and comfortable; the small bar was convenient though overpriced (typical of most hotel bars). One negative of the room arrangement was that the a/c blew directly on you when you were sitting at the desk. I found that I had to turn a/c off when working on my computer at the desk. Because I was there in fairly cool weather, it was not a big problem. It would be a big problem in summer. The best thing about this Courtyard was the staff. The wifi connection went down during my stay -- something that would be the kiss of death for a review by me in most cases since a good net connection is my #1 priority in a hotel/motel. But at least the staff took the problem seriously and did their best to solve it. Nothing makes me more furious than a ho-hum shrug when reporting to hotel staff that the net connection is down. Though the net downage put me way behind in my online tasks, at least the staff seemed to care. If I thought that the net went down very often, I would never even think about staying at the Courtyard again. I'm giving them the benefit of the doubt and assuming that this was a rare event. All of the hotel staff seemed friendly and helpful and caring.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NM43 about Courtyard by Marriott Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard by Marriott Lafayette Airport, responded to this review
27 February 2012
Thanks NM43 much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. My apologies for the issue you had with your internet connection, thanks for bringing it to our attention. We look forward to seeing you next time you’re in the area!

Yours truly,
Alex Kashani, General Manager
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Jackson, Mississippi
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
“Business Traveler Beware!”
3 of 5 stars Reviewed 27 January 2012 via mobile
2
people found this review helpful

I travel at least 3 to 4 nights a week for business. I usually stay next door at the Hampton. This time, thought I would try Marriott.

I have a lot of work to send in each night and the internet was down. I was not informed of this at checkin.

I also had a huge presentation the next morning and needed the internet to create some reports. No dice.

When I called the front desk, the gentleman suggested Starbucks! After he told me it wasn't working. Really! I had just driven 4 hours after working 8 hours and chose a hotel that caters to business travelers.

The room was also very noisy. I do travel a lot and my one request is a rop floor away from elevator. Didn't happen.

I am more than disappointed in this hotel and the way the internet sitution was handled. Poor customer service. I xannot wait to get back to the Hampton next door.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask eam66 about Courtyard by Marriott Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard by Marriott Lafayette Airport, responded to this review
27 February 2012
Dear Eam66,

Thank you for taking the time to write a review. All feedback is valuable to us so that we can perfect our guests’ experiences. I would like to offer my apologies for the service you experienced as it does not meet the high standards of Marriott . I will be addressing all of your comments with my team during our next weekly meeting. Again, thank you for your feedback and I hope this experience does not deter you from staying with Courtyard in the future.

Sincerely,
Alex Kashani, General Manager
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Atlanta, Georgia
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“The lobby is nice...”
2 of 5 stars Reviewed 5 January 2012

...and that's about it. Unfortunately you can't sleep in the lobby. I wish they would have updated the rooms and then my stay would have been more comfortable. The bathrooms are grimy. I'm glad I only stayed one night. You might as well sleep at the Hampton Inn across the way. Their reviews are better and they have breakfast.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Iluvthe44thpresident about Courtyard by Marriott Lafayette Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard by Marriott Lafayette Airport, responded to this review
27 February 2012
Dear Iluvthe44thpresident,

Thank you for taking the time to write a candid review of your stay. Your feedback is valuable to us. I will have my team look over the bathrooms to make sure they meet Marriott’s highstandards. Thank you for bring this to my attention.

Sincerely,
Alex Kashani, General Manager
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“good deal on Priceline”
5 of 5 stars Reviewed 3 January 2012

Paid $50/night. Desk rate was 105.

The exercise equipment had some problems, but not a huge deal. The room was clean. The desk staff were attentive, but I had no real reason to interact with them. My room was comfortable and up to date. Shower head was a little vigorous, but it was hardly worth complaining.

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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumming, Georgia
Senior Contributor
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“Disappointing”
2 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

Another disappointing Courtyard by Marriott. My husband has used Marriotts over thirty years for business travel. He is a Platinum Card member. We were checked in by a staff member that was on the phone with a personal call and did not bother to hang up just rambled on while he checked us in. The room while not completely seedy did have a visable hole in the curtain you could see as you entered the room. We would not return to this Courtyard and we are rethinking trying a different chain. Am afraid a lot of these Marriott's have lost the professionalism that they were once known for.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Courtyard by Marriott Lafayette Airport

  • Courtyard Lafayette
  • Lafayette Courtyard
  • Lafayette Marriott
Address: 214 East Kaliste Saloom Road, Lafayette, LA 70508
Price range (per night):* INR5,601 - 8,794

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