my fiancee and me stayed there a week in september, right before the Hurricane Katrina. Our room was supposed to be non smoking, but the second day we found under the bed a burnt spoon with some kind opf drug on, surrounded by a lot of cigarretes!
we went to the reception and asked to talk to the manager, who was called by the receptionist. she apologized and offered us 3 days for free in our next booking for the next week, as we told her our intention of staying there longer. We accepted and decided not to make a big deal, but when some days later , the day the hurricane appeared on the news, we asked the receptionist ( another one) if everything was still ok about our reservation for the next week, she said she did not know about any deal with the manager or anything that may had happened with us! we asked to talk to the manager again and she refused to do it, telling us we could do it the next day at 7 in the morning and, "letting us know" that no matter what, we were checking out the next day. She was rude and not profesional at all, as she refused all the time to permitt us talk to anyone else. Next day, 7 am in the morning, we went downstairs again and could finally talk to the manager, who told us that she would give us our 3 days for free, but off our bill, that she did not assure us to stay longer, and that we were supposed to have told that to the receptionist (who had been in front all the time and obviously could not hear!).
So the day of the hurricane, with the city fully booked by the people from New orleans, we had no place to stay.
We finally could stay with some friends, but next time, I will make sure I take pictures of what I find before giving to the receptionist to be able to make a police report not to be treated like this!.
I am sure the made a lot of money re selling our room to the poor people evacued from New Orleans!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC