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Candlewood Suites Lafayette River Ranch – reviews, photos

2.0 of 5
2105 Kaliste Saloom Rd, Lafayette, LA 70508
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Candlewood Suites Lafayette River Ranch
Candlewood Suites Lafayette River Ranch
Candlewood Suites Lafayette River Ranch
Candlewood Suites Lafayette River Ranch
Candlewood Suites Lafayette River Ranch
Candlewood Suites Lafayette River Ranch
Ranked #22 of 47 hotels in Lafayette
4.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
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Date Rating
Alexandria, Louisiana
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“VERY COMFY, BUT BETTER SERVICE IS A MUST!”
4 of 5 stars Reviewed 8 November 2011 via mobile
1
person found this review helpful

So everything about this says great value...only $65+tax for a king room w/kitchen on a Saturday night...ok so we were super siked until I got in my room an realized the clerk gave us a queen room even though I had already paid for a king on their site...so I tell her and she tells me they dnt hv any more kings even though I booked one...so I clearly explained that the site says my room was guaranteed and if not wld b free...so she places me on hold and comes back only to tell me theres a king room available a few doors down...huh some service...other than that the stay was wonderful!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Louisianamrs about Candlewood Suites Lafayette River Ranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay Wolf, Director of Sales at Candlewood Suites Lafayette River Ranch, responded to this review
30 November 2011
Thank you very much for your comments about your November, 2011 stay. I apologize on behalf of the hotel and team for the confusion over your room reservation. The staff members that were employed during the time of your stay are no longer a part of the hotel team. The new management and staff are extremely professional, courteous and work very hard to make sure that each guest has a positive experience while at Candlewood Suites.

I do hope you will stay with us again and see the improvements for yourself.
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Baton Rouge, LA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Clean, and good location”
3 of 5 stars Reviewed 7 August 2011
2
people found this review helpful

My husband and I stayed here this weekend for a military function. We've stayed at this hotel off and on since it opened a few years ago. The location is great in that it is kinda in a central location from everything we like to do. I'm don't know if management is different or what but it seems like this hotel is aging fast. Rooms are equiptment with microwaves and refridgerators which is always nice. When I first walked into our room friday my husband had to catch me because my feet slipped out from under me. At first we thought it was the floor sweating from the humidity and massive heat outside. We set the air down low and left for about 3 hours. Again, when I walked in, my feet slid! There is build up of something on the floor that desperately needs to be taken care of. We had a huge king size bed and 3 tiny little pillows. I got more pillows from the front desk. There was water dripping from the light switch in the bathroom which made me afraid to turn the switch on! The flat screen TV also did not work properly. Each time you tried to turn on the TV it took 3 tries! The remote would not work, neither would turning it on/off on the side of the TV. With the static and the loud volume we had to unplug it from the wall do turn it off. Overall this hotel is stilla good value but it's disappointing to see how fast it seems to be going down. We are prioroity club members and previosuly loved this hotel but we may opt to staying at other club hotels in the area.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask msangie2 about Candlewood Suites Lafayette River Ranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay Wolf, Director of Sales at Candlewood Suites Lafayette River Ranch, responded to this review
30 November 2011
Thank you so much for your comments. I apologize that you had problems with the slippery floors and rest assured that we have changed cleaning products and alleviated the problem. We have also replaced problem televisions and remotes. We are currently refurbishing the exterior with new exterior lighting and new landscaping. In addition, we have freshened up the lobby area with new furniture.

The Candlewood Suites team hopes to see you on your next visit to Lafayette. Again, that you for your comments, they are greatly appreciated!
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Stoup
Senior Contributor
28 reviews 28 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Is it possible I like average?”
3 of 5 stars Reviewed 28 July 2011

I am a frequent traveler and spend many nights in 3-4* hotels. This hotel was so close to my work I thought I'd give it a try. I was thrilled to find my room with a fully equipped kitchen, good size bathroom with granite top sink, and Pantene shampoo, fairly good beds, ok decor, big flatscreen Tv, MP3 radio, and even a recliner. The lobby had a TV in it which was always on and loud and a for purchase pantry with ok food and drinks. This all sounds great, right? And it was only $65.00. A real bargain, right? Here's the rub. When no maid showed up, ever, I found out that you gather your towels and exchange them at the front desk. Same with sheets. Do your own dishes, take your trash out and yes, basically act like your home. This might sound strange to folks who don't travel much or are on holiday, but I liked the routine of daily chores. It felt like being home.
The staff were nice. They give you coffee but were always out of decaf and the clientle can sometimes be alittle seedy. Good for one night or extended stay for frequent travelers. No snob appeal here just basic comforts of home.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“It's just average”
3 of 5 stars Reviewed 28 July 2011
1
person found this review helpful

Complimentary Drink from their Freezer when you first check in. Service and Room was just average. I stayed at 2 bedrooms on the 1st floor by the parking lot and was a little scary when I see car light and people talking during nights. With the price paid, I'd recommand to other suites unless it's a special discount. No complimentary breakfast that other suites would usually provie.

  • Stayed November 2010, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask pengice about Candlewood Suites Lafayette River Ranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville, Louisiana
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Never Stay at the Candlewood Suites in Lafayette”
1 of 5 stars Reviewed 7 July 2011
2
people found this review helpful

Driving up to the hotel, you can see it is not well maintained. However, I gave it the benefit of doubt due to the name association. The clerk was standing outside smoking her Marlboro and permeated of smoke. The facility and rooms were dirty and not well cleaned. The room air conditioner did not work properly and when asked if they could fix it; the clerk stated she had no maintenance personnel available. My wife and I had a 2 pound cat. The clerk did not state that there was a $75.00 non refundable deposit for a cat or animal. In fact, when the clerk saw the cat, she said "don't let anyone know you have a cat in the room. I was shocked to receive my bill for $258.00 for one night stay. At best this hotel is an F on the grading scale. Save your money and to a few blocks down the road and stay at a respectable hotel!! The Manager refused to do the right thing and return my money she stole and stated she did not care about reviews or the police when I stated I was filing a police report.

Room Tip: Do not stay at this hotel. Go down ten blocks to the corner of W. pinhook and stay at one of the oth...
See more room tips
  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask gandyarmy1 about Candlewood Suites Lafayette River Ranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay Wolf, Director of Sales at Candlewood Suites Lafayette River Ranch, responded to this review
30 November 2011
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

I would like to apologize on behalf of the hotel and its team for your stay. Our standard procedure in this event would be to offer an upgraded room to you. The staff members that were employed during the time of your stay are no longer a part of the hotel team. I can assure you that the new management and staff are extremely professional, courteous and want each guest to have a positive experience while at Candlewood Suites. As a part of the reservation process, our staff members are trained to ask if there will be a pet and explain the pet deposit at that time.

You may also be interested to know that effective January 2, 2012, the hotel property will be totally non-smoking (including staff members). We have also started a refurbishment of the lobby area with new furniture, exterior lighting and landscaping of the property.

It is my sincere hope that you will revisit Candlewood Suites and see for yourself all of the improvements.
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Additional Information about Candlewood Suites Lafayette River Ranch

2105 Kaliste Saloom Rd, Lafayette, LA 70508
Price range (per night):* INR4,761 - 6,945

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