I have had the pleasure of staying here three times in the past year. The hotel is near the athletic facilities for the University of Louisiana as well as a number of university affiliated research facilities. It has always been clean and the staff very helpful. The rooms were spacious and well appointed and since the hotel has few buildings immediately adjacent, all the rooms have a good view. The breakfast choices are more extensive than other hotels, freshly prepared, and rather good. The staff was very responsive to my needs on my last visit in October. The room I was initially assigned developed an unexpected environmental issue and despite having a full hotel, the staff were able to quickly secure a new room for me and my family. The move was done professionally and with a sincere apology for my inconvenience. I will stay here for my future visits to Lafayette.

I would like to take a moment and say a very special “thank you” to you and your staff for your kindness the week of September 12, 2011. I arrived on Monday night. I had eaten at a Jack In The Box in Baton Rouge (about an hour away) but started feeling queasy …within an hour I was really sick. By Tuesday morning I knew I had to do something. I called down to the desk and spoke with Rebecca asking her to contact Stuller and let them know I had gotten sick during the night and would not be at the training session. She did and then called back to ask if I needed anything. I asked about getting to a doctor. She told me to come to the lobby and Kyle would take me across to the “Walk In Clinic”. Kyle helped me into the van and stayed until I got seated safely inside the building. He came back to pick me up. Not only did he drop off my prescriptions, he went inside and bought Gatorade for my weak stomach. Kyle and Rebecca saw me safely back to my room. Later when Kyle discovered the prescriptions needed to be refrigerated, someone arranged for a small fridge to take care of that and keep the Gatorade cold. Kyle even called at 3pm to tell me he was leaving for the day, but that I could call down and anything I needed was available.
The next morning, Rebecca and Kyle call to check on me. Since I didn’t really think I could eat anything, I hadn’t. Rebecca sent up a key to the hospitality suite and said to try some toast and juice when I felt like I could, or they would bring some down.
They continued to check on my progress and I really appreciated it, being so far from home and missing out on a class I had been looking forward to. So it you have to be sick and out of town….The Hilton Lafayette knows how to take care of you!

Checking out now from a short one day stay, but I have ZERO complaints about this property. I spent quite a bit of time in the hotel, and it was outstanding. From the time I walked in the staff was very polite, professional and friendly. The food was very, very good (sales meeting meal and breakfast buffet).

One particular thing did stand out, CLEANLINESS. This property is spotless, and every time I went through the lobby I saw someone cleaning something. Their employees pride and dedication showed in appearance and comfort.

I will be back, it's my new favorite property in Lafayette, LA!

...And it's a good thing! I chose to stay at this HGI in Lafayette because I have stayed in them all over the midwest with great success. I appreciate that I can go down and get snacks from their pantry, the fresh baked cookies on the front desk, the breakfast, and of course the bar in the evening. I am not a nit picker, I see things for what they are: a reasonable rate and a room that 364 people slept in last year.

Oh! And there is free internet.
Great job team.