While the hotel was clean, quiet, aesthetically pleasing, and the staff appeared to be friendly and caring it seems as though all that southern hospitality disappears the moment you check out and hand them your money. Everyone knows that sometimes no matter how many times you repeat the list of things in your head that you need to be sure not to forget when you leave the hotel, sometimes our minds let something slip through the cracks and some poor item is accidentally left behind. This is my case. What is one to do? simply call the hotel and have them send it to you or pick it up,right? When I returned to retrieve the item, management "apologetically" explained that housekeeping found no such item in my room. Let me just say, its impossible that no one found it. It has been two days and so far I've been given the run around. This item is of much sentimental value and is irreplaceable. I would love to give this hotel/staff the opportunity to resolve the issue and make things right. Until then, those who are interested in staying here.... be warned, accidentally leave your valuables behind and prepare to perhaps never see them again.

This Holiday Inn Express is set quite a bit back from the street, so there is no street noise. We had a nice room with two queen beds. Nice beds, good shower. Front desk staff were very friendly and let us check in early. Breakfast was the typical HIE with cinnamon rolls, eggs, biscuits, etc. It is located near lots of shopping (Acadiana Mall) and restaurants.
After leaving the HIE on Kaliste Saloom road because of noise, this was a quiet oasis.
Will definitely stay here again.

I have to say, the people in Lafayette are SO nice! We were stranded for a couple of days and stayed 1 night at this hotel. When my husband called, for availability, he mentioned that our car broke down and had to stay in town until our part was in. They gave us a discounted rate. The staff was very friendly. Rooms were clean and updated. The pool was adequate. I definitely recommend!

My husband while traveling to work decided to stay the night in Lafayette, La. I called ahead for him using the reservations hotline. I made reservations using our priority club points. Upon checking my bank account I noticed that we were also charged for the room. Everyone seems to be passing the buck and not taking care of it. I was asked to call back when the manager comes in. It is not worth using this hotel chain and building points when you have to go through all of this.