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Holiday Inn Express Hotel & Suites Lafayette – reviews, photos

2.5 of 5
3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
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Holiday Inn Express Hotel & Suites Lafayette
Holiday Inn Express Hotel & Suites Lafayette
Holiday Inn Express Hotel & Suites Lafayette
Holiday Inn Express Hotel & Suites Lafayette
Holiday Inn Express Hotel & Suites Lafayette
Holiday Inn Express Hotel & Suites Lafayette
Ranked #33 of 47 hotels in Lafayette
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    9
    3
    5
    2
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Date Rating
Monroe, Louisiana
1 review
“The BEST HOTEL I have ever Stayed at in Lafayette!!!!”
5 of 5 stars Reviewed 29 December 2011

I frequently travel to Lafayette (up to 6 times/ month) for business and have had nothing but wonderful experiences at this hotel! I had stayed at couple of the major hotels in the area, but none were as friendly or helpful as this one. The front desk were knowledgable about surrounding areas, and on several occasions provided me with directions. I was able to get extra work done in their business center which is well equipped. I dealt with several Front Desk reps and they went above and beyond for me. And it is heaven coming home after work to a freshly made bed and clean bathroom courtesy of their housekeeping! I would recommend this hotel to anyone traveling to Lafayette, you will not be disappointed!!!!

Room Tip: I always book a room on he back side of the hotel to prevent possible traffic noise.
See more room tips
  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TimWer about Holiday Inn Express Hotel & Suites Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Great time!”
5 of 5 stars Reviewed 29 November 2011 via mobile

In November '11 I stay for three day at the Holiday Inn Express with a group. It was by for the best stay I had ever had! Excellent rooms, lovely staff and around great hotel!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jordanrm about Holiday Inn Express Hotel & Suites Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay Wolf, Director of Sales at Holiday Inn Express Hotel & Suites Lafayette, responded to this review
5 December 2011
Thank you so much for your wonderful review!

We love to hear when we have guests that have a great lodging experience while staying with us. We look forward to having you return to visit us again soon!
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Top Contributor
58 reviews 58 reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
“Main advantage”
3 of 5 stars Reviewed 31 October 2011

is its convenience. There was forethought in planning this location. It is set back far enough from the very busy street to eliminate street noises. We have stayed here several times. Our latest stay was not the best. The carpet needed replacing. It may have been clean, but when there are obvious spots, I am always suspicious. The toilet had an annoying hanging problem. All in all, the breakfast was fine, but the cereal offerings left much to be desired: too much sugary stuff! we may elect to stay here again, because of its location, but we will look around for another hotel before we go again.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by MarNune for Lafayette
Ask MarNune about Holiday Inn Express Hotel & Suites Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
“Poor Service”
1 of 5 stars Reviewed 10 October 2011

I think management and staff at this establishment would do well to sit down and realize they are running a service-oriented business.

Bottom Line: I booked a room at this hotel for two nights, was charged for it, then denied access to it.

The staff told me a very elaborate story about how their vendor changed things on them and as a result, they have trouble accessing the rooms with the new key cards. (This may be fascinating to them, but I don't care.) I was given three different rooms and three different sets of cards until the manager said they would give me refund. EXCEPT NOT. They refused to refund me for the day I had checked in because of cancellation policy??? (Um..... I COULDN'T GET INTO THE ROOM) At this point it's not so much a cancellation as it is a refusal of service? Am I right?

There are also little things suggesting this establishment's doom in the future. The woman in charge was walking around in flip flops and jeans and when I told her my key didn't work she took me back to the room, and banged on the door a bit causing quite a ruckus. I felt kind of embarrassed for her.

There's plenty of other options in this area.

  • Stayed October 2011, travelled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Kay Wolf, Director of Sales at Holiday Inn Express Hotel & Suites Lafayette, responded to this review
5 December 2011
On behalf of the staff and management of Holiday Inn Express and Suites, I apologize for any inconvenience during your stay. The staff and general manager were both aware of the problem with the room keys. There was a failure with the key machine during your stay. Every effort was made to minimize any inconvenience to guests. Unfortunately, circumstances beyond our control made this a difficult time for everyone.

Since this failure, the key machine has been replaced with a new and updated model with fail safes in place.

We hope you will visit the property in the future and allow us to serve you.
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Contributor
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Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Convenient to everything... mall, eats, business!”
3 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

This hotel is located in the heart of town, plenty of places to eat and shop nearby. Clean rooms, nothing fancy but very good location! Very friendly and helpful staff!

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask timvines5640 about Holiday Inn Express Hotel & Suites Lafayette
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Kay Wolf, Director of Sales at Holiday Inn Express Hotel & Suites Lafayette, responded to this review
5 December 2011
We are very pleased that you enjoyed your stay with us. It is always nice to hear from our guests that enjoyed all of the conveniences of shopping, dining and attractions within 1-2 miles of the hotel. We look forward to your next visit!
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Additional Information about Holiday Inn Express Hotel & Suites Lafayette

  • Holiday Inn Lafayette
  • Lafayette Holiday Inn
  • Holiday Inn Express Lafayette
Address: 3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
Price range (per night):* INR6,217 - 8,626

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