In November '11 I stay for three day at the Holiday Inn Express with a group. It was by for the best stay I had ever had! Excellent rooms, lovely staff and around great hotel!

is its convenience. There was forethought in planning this location. It is set back far enough from the very busy street to eliminate street noises. We have stayed here several times. Our latest stay was not the best. The carpet needed replacing. It may have been clean, but when there are obvious spots, I am always suspicious. The toilet had an annoying hanging problem. All in all, the breakfast was fine, but the cereal offerings left much to be desired: too much sugary stuff! we may elect to stay here again, because of its location, but we will look around for another hotel before we go again.

I think management and staff at this establishment would do well to sit down and realize they are running a service-oriented business.

Bottom Line: I booked a room at this hotel for two nights, was charged for it, then denied access to it.

The staff told me a very elaborate story about how their vendor changed things on them and as a result, they have trouble accessing the rooms with the new key cards. (This may be fascinating to them, but I don't care.) I was given three different rooms and three different sets of cards until the manager said they would give me refund. EXCEPT NOT. They refused to refund me for the day I had checked in because of cancellation policy??? (Um..... I COULDN'T GET INTO THE ROOM) At this point it's not so much a cancellation as it is a refusal of service? Am I right?

There are also little things suggesting this establishment's doom in the future. The woman in charge was walking around in flip flops and jeans and when I told her my key didn't work she took me back to the room, and banged on the door a bit causing quite a ruckus. I felt kind of embarrassed for her.

There's plenty of other options in this area.

This hotel is located in the heart of town, plenty of places to eat and shop nearby. Clean rooms, nothing fancy but very good location! Very friendly and helpful staff!